Application Analyst

Established in 2017 Indigenous Pact PBC, Inc., a certified B‑Corporation, we aim to create health equity for American Indians and Alaskan Natives. As part of a global movement of B‑Corporations, we balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy.

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations’ health, wellness, and long‑term care programs and services. Indigenous Pact specializes in developing customized and turn‑key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.

Application Analyst

$85–115k, based on skillset and experience

USA

Remote (MTN time zone preferred, with occasional travel to Indigenous Pact work sites)

up to 10%

Director, Organization Performance & Transformation

The Application Analyst is responsible for supporting third‑party enterprise software applications through their full lifecycle—including planning, implementation, configuration, maintenance, optimization, and eventual decommissioning. This role ensures that third‑party systems are effectively integrated into business operations and meet organizational needs.

• Provide technical support and troubleshooting for third‑party software applications
• Maintain application catalog, ensuring support, costs, contract terms are defined and up to date
• Monitor application performance and recommend improvements
• Analyze stakeholder requirements and translate them into functional and technical specifications
• Configure, test, install, and maintain software applications and related workflows
• Collaborate with vendors to manage integrations, updates, and issue resolution
• Document system configurations, workflows, and change management activities
• Lead or support small to mid‑sized projects involving application enhancements or implementations
• Develop and maintain training materials and user documentation
• Participate in on‑call rotations and support command center activities as needed
• Assist in developing and executing testing plans to ensure system integrity and performance
• Ensure compliance with internal standards and external regulations
• Ability to flex to other project priorities within an operational team, as needed

• Experience with configuration and support of third‑party software applications
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Project)
• Strong analytical and problem‑solving skills
• Ability to interpret technical documentation and translate it for non‑technical audiences
• Familiarity with system analysis, business process mapping, and workflow optimization
• Excellent communication and collaboration skills

• Project management experience is a plus
• Certification in relevant platforms (e.g., Salesforce, SAP, Epic, Workday) is preferred but not required
• Working knowledge of enterprise systems such as ERP, CRM, HRIS, time tracking or industry‑specific platforms
• Experience in a regulated industry (e.g., healthcare, finance, manufacturing) is beneficial
• Tribal Healthcare:
  Experience working with tribal health organizations and culturally responsive care models

• This position will require extended periods of sitting, typing, and working on a computer screen
• Close vision is required for computer work

• This is a remote position, with expected working hours of 9:00 am to 5:00 pm
• Occasional travel to Indigenous Pact work sites may be required

• Empathy – we listen, we understand, and we put ourselves in the shoes of others, whether it’s our teammates, our clients, or the communities we serve.
• Wisdom – learning from experience, being thoughtful in our work and making decisions grounded in knowledge and insight. It’s about taking the time to get things right.
• Bravery – having the courage to take bold risks, challenging…