Lead Account Manager

Employer Industry: Data Integration and Cloud Services

• Salary up to $185,000 USD
• 100% employer-paid medical insurance
• Generous paid time-off policy, including parental leave and volunteer days off
• Opportunities for professional development and training
• Enjoy team-building activities and company virtual happy hours
• Access to innovative mental health support resources for employees and their dependents

• Serve as the primary support liaison for Premium customers, building strong, long-term relationships
• Oversee all support engagements, including case management, escalations, and proactive health reviews
• Lead customer operational and health reviews, using data to guide discussions on performance and incidents
• Advocate for customer interests within Support, Product, Engineering, and Customer Success
• Mentor junior Support Account Managers and present insights at internal or external events

• 7+ years in Support Account Management, Technical Account Management, or a similar senior-level role
• Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), or data integration
• Exceptional communication and presentation skills, including executive-level communication
• Proven ability to navigate complex customer environments and manage high-severity issues
• Strong analytical and data-driven decision-making skills

• Experience with Zendesk, Support Logic, or Jira
• Experience presenting in QBRs or executive customer forums
• Familiarity with data integration workflows or enterprise data systems
• A collaborative, proactive mindset

#Data Integration #Customer Success #Remote Work #Career Opportunity #Cloud Services

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