Remote Program Analyst Lead; VA-ESOM

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Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced Remote Program Analyst Lead to support our VA-ESOM—End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.

The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services.

• Lead a team that will apply advanced consulting and planning or extensive technical expertise in resolving high-visibility client initiatives.
• Gather, compile, and analyst source data to provide information for data driven decisions by utilizing Service Now and SharePoint.
• Work with program leadership to develop metrics, analysis and have daily interactions with multiple client stakeholders.
• Guide junior team members and ensure projects stay on task and schedule.
• Create the tools necessary to inform the client and make recommendations for improvement to program leadership.
• Impact the client organization by contributing to program strategy and helping to improve delivery and measure program impact. Join us and help improve the Enterprise Monitoring and Event Management of the VA.

Location:

This position can be performed in a remote working environment and will be supporting Eastern Time working hours.

• Bachelor’s degree in CS, IT, math or engineering and 10+ years of relevant experience.
• 5+ years of experience with project coordination, business process mapping, organizational design, and strategy.
• Experience leading small teams delivering data analysis and technical recommendations to client leadership.
• Experience creating reports/dashboards in SharePoint.
• Data SMEwithexperiencecollecting and deriving meaningful conclusions/insights from large existing information data sets, implementing business processes, ability to parse large sets of data into executive reports.
• Experienced Data SME with ability to translate requirements into useful data insights from an existing large pool of data.
• Experience in the management consulting field, including strategy and change management, providing support to organizational leaders and stakeholders.
• Represent/assist the team with flowcharting group sessions and work with leadership with short deadlines.
• Experience with Microsoft Office, including Word, PowerPoint, Visio and Excel with knowledge of pivot Charts and Excel Reporting capabilities.
• Excellent oral/written communication and the ability to multitask, adapt in a rapidly changing environment and work independently and in a team environment.

• Experience creating reports/dashboards in Service Now.
• Experience working with the VA or Federal clients.
• Experience with large scale IT environments.
• Experience with Enterprise Monitoring.

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance
• Must meet updated : https://(Use the "Apply for this Job" box below).-documents
• If you do not currently meet the  outlined, you must be willing and able to…