Implementations Manager

About Ampli

FI Loyalty Solutions

ampli

FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card‑linked programs to leverage merchant funded offers. At ampli

FI, we’re always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity, Curiosity, and Advocacy.

The Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery Client Success and Development and Relationship Management teams. The Implementations Manager is responsible for converting and implementing new clients onto the ampli

FI Loyalty Solutions platform, managing implementation projects for existing clients, managing special projects, and leading configuration and launch tasks. This individual acts as a Client Delivery project manager, escalation point and technical collaborator for the entire organization to ensure all are receiving the necessary information to complete projects accurately and on time. Responsible for coordinating and actively participating in meetings, communicating clearly, creating and managing associated project plans while providing a high level of internal and external customer service.

• Manage complex client implementations and projects
• Act as a Subject‑Matter Expert (SME) on products and services
• Document and improve the department's project delivery standards
• Proactive and regular outreach with the Client Delivery Implementations Managers and Implementations Analyst teams
• Obtain and share key insights with clients and internal teams
• Collaborate with internal teams and resources to improve processes, documentation, and eliminate errors.

• Reliable execution and articulation in documentation, presentation, and proactive outreach.
• Application of project management methodologies to oversee and coordinate multiple projects simultaneously.
• Ability to manage shifting priorities, juggle numerous demands, and apply effective planning and scheduling skills in a fast‑paced environment.
• Strong capacity for critical thinking to analyze project requirements, anticipate potential roadblocks, and develop effective solutions.
• Ability and desire to become subject‑matter expert for company's products and services.
• Strict adherence to detail and strong organizational skills
• Highly collaborative partner capable of engaging and coordinating effectively with diverse teams

• Bachelor’s degree or equivalent in relevant work experience
• Minimum 3 years project management, preferably within payments
• Minimum 2 years leading or managing corporate initiatives
• Minimum 1 year card processing, issuing and/or loyalty/rewards
• Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs

• Experience in Financial services, card payments and / or issuing, or rewards and loyalty
• Experience in Implementations and/or project management
• Shown success in effectively driving and delivering projects
• Familiarity with Jira and Confluence for project tracking and documentation
• Experience with Salesforce or other CRM systems
• Ability to represent technical delivery tasks to non‑technical and business resources

This job operates in a work from home environment, unless located in the Chicago area. You must reside in one of the following states to be considered for this position: AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WI.

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Occasional light lifting is required.

Occasional out‑of‑area and overnight travel may be expected.

Please note this job description is not designed…