Solutions Consultant - Public Sector

Why consider this job opportunity

• Salary up to $179,000
• Opportunity for bonuses and related incentives
• Flexible hybrid work environment with remote work options
• Commitment to diversity, equity, and inclusion in the workplace
• Chance to work with cutting-edge AI technologies and influence customer experience
• Collaborative and innovative work culture

• Conduct thorough technical and business discovery sessions to understand customer challenges and design tailored demonstrations
• Architect AI-driven customer experience and employee service solutions that align with business objectives
• Manage the technical strategy throughout the sales cycle, ensuring solutions meet customer goals and compliance standards
• Collaborate cross-functionally to align customer needs with the product roadmap and influence future innovations
• Measure and optimize impact using analytics to demonstrate ROI and inform continuous improvement

• 3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, or enterprise software environments
• Proven ability to design and execute customer pilots and proofs of concept that demonstrate business value
• Understanding of AI technologies and their practical applications in customer experience
• Strong analytical and storytelling abilities, connecting technical capabilities to strategic business impact
• Excellent interpersonal, communication, presentation, and writing skills

• Expertise in domains such as CCaaS, Customer Service software, ITSM, Business Intelligence, or Integration & Middleware
• Bachelor’s degree or equivalent work experience; a graduate degree is a plus
• Willingness and ability to travel as required

#Customer Experience #AI #SaaS #Hybrid Work #Diversity And Inclusion

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