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Head of Customer Experience & Engine; Remote
Remote / Online - Candidates ideally in
South Africa
Listed on 2025-12-23
South Africa
Listing for:
Manta Sleep
Remote/Work from Home
position Listed on 2025-12-23
Job specializations:
-
IT/Tech
Ecommerce
Job Description & How to Apply Below
A leading ecommerce brand is seeking a Head of Customer Experience to redefine its customer journey and build CX into a strategic engine. Responsibilities include leading a growing team, implementing AI and automation, and driving customer insights to improve retention and brand loyalty. The ideal candidate will have over 5 years of relevant experience, a knack for data analysis, and proficiency in tools like Shopify and Klaviyo.
This role offers flexible remote work with competitive benefits including unlimited vacation.
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