Senior Infrastructure Engineer

Senior Infrastructure Engineer | London | Hybrid 4 days | Permanent

A leading financial services client in London is seeking a Senior Infrastructure Engineer talented to join their team.

Provide expert‑level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high‑priority users.

• VIP & Executive Support Excellence – Proven experience providing white‑glove support to C‑suite executives, board members, and high‑priority clients with exceptional customer service skills, discretion, and composure.
• Advanced Desktop & End‑User Support – Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools.
• Microsoft 365 Administration – Proficient in managing Exchange Online, SharePoint Online, Teams, One Drive for Business, and Microsoft Entra  (Azure AD).
• Infrastructure Management & Monitoring – Strong knowledge of on‑premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper‑V), storage systems, and network infrastructure.
• Cloud Operations (Azure) – Hands‑on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation.
• Client‑Facing Communication Skills – Exceptional interpersonal and communication abilities with experience translating technical issues into business‑appropriate language for non‑technical executives.
• Identity & Access Management – Expert knowledge of Active Directory, Azure AD/Entra , group policy management, and privileged access management.
• Incident & Problem Management – Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business‑critical systems.
• Network & Connectivity Excellence – Advanced understanding of TCP/IP, DNS, DHCP, VPN technologies, SD‑WAN, wireless networking, and remote access solutions.
• Mobile Device & Remote Working Support – Extensive experience supporting mobile devices (iPhone, iPad) including MDM solutions (Intune), VPN clients, secure email configurations, and mobile application troubleshooting.
• Audio‑Visual & Conferencing Systems – Proficient in supporting enterprise video conferencing platforms (Teams, Zoom), boardroom AV systems, presentation setups, and hybrid meeting technologies.
• Proactive Service & Relationship Management – Strong focus on proactive support, anticipating technical needs before issues arise, and building service improvement initiatives based on user feedback.

If you align to the key requirements then please apply with an updated CV.