Solutions Consultant - Public Sector

Why consider this job opportunity

• Salary up to $179,000
• Opportunity for bonuses, benefits, and related incentives
• Flexible hybrid work environment, allowing for remote work part of the week
• Collaborative and inclusive company culture that values diversity
• Chance to work at the forefront of AI and customer experience innovation
• Engage in meaningful work that impacts how government agencies serve their constituents

• Conduct thorough technical and business discovery sessions to understand customer challenges and perform AI readiness assessments
• Design and architect AI-driven customer experience solutions tailored to client needs
• Manage the end-to-end technical engagement throughout the sales cycle, ensuring alignment with customer goals
• Collaborate cross-functionally to influence product development and align customer needs with the company's roadmap
• Measure and optimize the impact of implemented solutions using analytics and AI performance metrics

• Minimum of 3 years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, or equivalent environments
• Proven experience designing and executing customer pilots and proofs of concept
• Understanding of AI technologies and their practical applications in customer experience
• Expertise in domains such as CCaaS, customer service software, or business intelligence
• Bachelor's degree or equivalent work experience

• Graduate degree in a relevant field
• Strong analytical and storytelling abilities to connect technical capabilities to business impact
• Excellent interpersonal, communication, presentation, and writing skills

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.