SOC Manager

Company Overview

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence:
Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today’s digital landscape.

Arctiq is looking for an experienced Security Operations Center Manager with a strong background in security. This position has high visibility and is directly accountable for the effective and efficient management of the Security Operations Center (SOC). The SOC Manager will manage day‑to‑day activities in the Security Operations Center and oversee, monitor, and guide the daily job performance of the SOC team.

This role requires extensive experience in SIEM management, preferably with Splunk, Google Sec Ops and/or Microsoft Sentinel and a comprehensive understanding of network security practices.

• Direct the functions, processes, and operations of the SOC to ensure adherence to policies and procedures.
• Lead the 24×7 operations of the SOC to effectively identify and resolve security incidents, thereby enhancing client security.
• Manage the SOC team, including shift scheduling and personnel oversight.
• Ensure compliance with SLAs, improve processes to achieve operational goals, and maintain process adherence.
• Coordinate the collection, documentation, and analysis of security incidents reported to the SOC.
• Provide CISO/Senior Management with comprehensive insights into risks and threats in the enterprise environment.
• Develop and sustain an incident response management program encompassing detection, analysis, containment, eradication, recovery, and preservation of forensic evidence for investigations.
• Collaborate directly with customers to manage resolutions and ensure high levels of customer satisfaction.
• Generate reports, dashboards, and metrics to illustrate SOC operations and deliver presentations to Management.
• Drive continuous improvement initiatives across SOC processes.
• Conduct regular and ad hoc training exercises to keep staff updated on the latest threats and incident response methodologies.
• Provide direction, leadership, and management oversight to SOC personnel.
• Establish performance objectives and prioritize tasks effectively.
• Mentor SOC personnel to foster professional growth and development.

• Bachelor’s Degree or Diploma in Information Security, Computer Science, or a related field.
• Preferred professional designations such as CISSP, CISM, or CISA.
• 5+ years of experience managing and updating SIEM technology; vendor SIEM certifications are advantageous.
• Proven expertise in SIEM deployment, capacity planning, and upgrading.
• Strong process‑oriented skill set aligned with global standards such as ITIL.
• Exceptional leadership skills and analytical abilities.
• Excellent written and verbal communication skills, with strong presentation skills.
• Ability to prioritize tasks and adapt to changing priorities.
• Comprehensive knowledge of client‑server applications, web applications, databases, firewalls, VPNs, and enterprise antivirus products.
• Deep understanding of networking principles, including TCP/IP, WANs, LANs, and Internet protocols.

• Competitive salary and performance‑based incentives.
• Outstanding health, dental, and vision insurance plans.
• Retirement savings plan with employer matching.
• Flexible work schedule and remote work options.
• Professional development and training opportunities.
• Collaborative and inclusive work culture with opportunities for career growth.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries: IT Services and IT Consulting

Arctiq is an equal‑opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.