Telecommunications Engineer

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Location: Flexible, hybrid working position with commitment to customer travel. | Business Area: Professional Services | Salary Details: Up to £40,000 dependent on experience, plus car allowance.

Are you a skilled PBX Field Engineer looking to take the next step in your career? We’re seeking a dedicated professional who thrives in dynamic environments and is passionate about delivering exceptional service.

As a Field Engineer, you’ll report directly to the Deputy Team Leader and become part of a high-performing, collaborative team known for its technical expertise and customer-first mindset. You’ll play a pivotal role in supporting our customers by providing on-site and remote engineering services, troubleshooting complex issues, and ensuring seamless implementation of our solutions.

“a great place to work, a great place to be a customer”

• Conduct on-site visits to customer premises to install and configure a variety of Cloud Voice and ICT solutions, ensuring seamless deployment and optimal performance.
• Diagnose and resolve complex technical issues that cannot be addressed remotely, delivering hands‑on support with precision and efficiency.
• Provide overflow support to desk‑based engineers during peak demand or escalated cases, contributing to team‑wide service continuity.
• Perform hardware and software installations at customer sites, adhering to best practices and company standards.
• Lead customer transformation projects independently or collaborate with colleagues to ensure successful delivery and client satisfaction.
• Maintain clear and consistent communication with customers, keeping them informed of progress and resolution timelines throughout the support process.
• Uphold service level agreements (SLAs) by accurately updating ticket information from initial diagnostics through to final resolution.
• Liaise with third‑party providers and vendors to investigate and resolve incidents, conducting thorough root cause analysis where required.
• Support the development of team capabilities by mentoring colleagues and assisting with escalations in line with established procedures.

Have excellent knowledge of:

• Cloud Voice and connectivity Products
• Telephony hardware and handset configuration
• Microsoft Teams Voice implementations and topologies
• PBX and Analogue platform interoperability o SIP Connectivity
• Contact Centre Solutions & Call Recording
• Understanding of Public, Private and Hybrid Cloud environments
• Firewall, network topologies, infrastructure and VPN Technologies
• Switch administration & configuration (VLANs, trunks, stacking)

• A personable and well‑presented professional with outstanding verbal and written communication skills.
• Based in the South East of the UK, with the flexibility to travel to customer sites across the region.
• Holds a full UK driving licence and has access to a reliable vehicle.
• Strong customer focus with a proactive approach to meeting client needs and exceeding expectations.
• Willingness to participate in out‑of‑hours work and 24/7 on‑call support when required (additional benefits apply).
• Excellent time management and workload prioritisation skills, with the ability to work independently and as part of a team.
• Organised, conscientious, and committed to delivering high‑quality service.
• Confident decision‑maker with sound judgement, who engages the right stakeholders in the decision‑making process.

Basic salary up to £40,000 annually plus monthly car allowance.

We care about your health, wellbeing, and career. Here’s what you’ll enjoy:

• Private healthcare (free after 1 year)
• Eye tests, flu jabs, and on‑site health checks
• Mental health support from trained First Aiders
• A Wellbeing Day after 1 year
• Hybrid working support with a home office allowance
• 20 days holiday (rising to 24 with service) plus bank holidays
• Buy or sell up to 5 holidays twice a year

• Perkbox discounts on shopping, travel, fitness, and more
• Points‑based rewards from year 2
• Charity donation matching (up to £100)
• Recognition platform to celebrate your wins
• EE SIM…