Senior Solutions Engineer | Atlanta | Remote ; Remote

Senior Solutions Engineer | Atlanta | Remote

United States (Remote)

Grafana Labs is a remote‑first, open‑source powerhouse. There are more than 20 M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies—including Bloomberg, JPMorgan Chase, and eBay—manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self‑managed with the Grafana Enterprise Stack, both featuring scalable metrics, logs, and traces.

We’re scaling fast and staying true to what makes us different: an open‑source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation‑driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career‑defining opportunity.

Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in‑house, customer‑facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful.

We share our technical and product expertise with customers through demos, hands‑on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.

• Join as an early member of a high‑growth team working together to solve technical and customer problems the right way.
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Own the technical engagement with customers and help to close high‑velocity opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape.
• Drive product conversations based on need and problems learned during customer interactions.
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.

• Ideally located in Atlanta, GA.
• 5+ years of technical pre‑sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
• Strong judgment, collaboration, and leadership in a startup environment.
• Ability to work and collaborate with an international remote team.
• First‑class written and oral communication skills to articulate our value proposition and technical advantages.
• Creative problem‑solver who thrives on bringing creative solutions to customers.
  
  A technical mindset and desire to grow technically.
• Self‑motivated, initiative, creative, and bold.

In the United States the OTE (On‑Target Earnings) compensation range for this role is $204,000 - $239,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success.

* Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

• 100 % Remote,…