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Remote Service Desk Team Lead
Remote / Online - Candidates ideally in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-01-12
Detroit, Wayne County, Michigan, 48228, USA
Listing for:
Randstad Digital Americas
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, Technical Support
Job Description & How to Apply Below
A leading staffing and solutions company seeks an experienced Service Desk Team Lead to manage a remote team of over 10 agents. In this role, you will be responsible for ensuring high-quality support and adherence to performance metrics. The ideal candidate has strong leadership skills, a background in IT Service Desk environments, and experience with ITSM tools like Service Now and Jira.
This position offers competitive pay within a supportive and dynamic work environment.
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