ServiceNow Certified Technical Enterprise Architect; CTA - Federal IT Program; Remote

About the Role

We are seeking a highly experienced Service Now Architect to lead the architecture, design, and implementation of enterprise-wide solutions on the Service Now platform. You will provide hands‑on technical leadership across multiple functional areas including ITSM, ITOM, ITAM, IRM, Sec Ops, HRSD, and App Engine, driving strategic platform decisions in support of a large federal program.

• Architect scalable, secure, and compliant Service Now solutions across multiple domains and modules.
• Serve as the technical SME on platform capabilities including:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Security Operations (Sec Ops)
  • Strategic Portfolio Management (SPM)
  • Integrated Risk Management (IRM)
  • HR Service Delivery (HRSD)
  • App Engine and Automation Engine
  • CMDB and CSDM
• Design integrations using Integration Hub, REST APIs
  , and custom spokes.
• Guide developers and administrators, ensuring alignment with best practices and federal security requirements.
• Oversee technical design documentation, architecture diagrams, and configuration standards.
• Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery.

• 7+ years of hands‑on Service Now experience, including 4+ years in an architect‑level role.
• BS/BA in related field (Business Management, Computer Science, or Software Engineering)
• Service Now Certified Technical Architect (CTA)
• Experience maintaining, enhancing, and creating workflows, functions and configurations within the Service Now environment.
• Experience in establishing technical governance processes.
• Experience in evaluating strategic and operational demands against the Service Now platform architecture, platform capabilities, and leading practices.
• Experience in analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions aligned with business objectives.
• Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage Service Now functionality.
• Experience creating Architectural Blueprints for Federal agencies.
• Experience leading Service Now version upgrades
• Deep technical expertise across the Service Now ecosystem with a strong understanding of platform architecture.
• Proven experience delivering complex solutions in a federal environment
  .
• Experience designing and implementing App Engine Studio
  , Flow Designer
  , Integration Hub
  , and Predictive Intelligence
  .
• Strong knowledge of CMDB and CSDM
  .
• Familiarity with Dev Ops
  , Agile delivery, and CI/CD integration with Service Now.

• Certified Technical Architect (CTA)

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist in one or more modules (e.g., ITSM, ITOM, Sec Ops, IRM)
• ITIL v4 Foundation
• PMP

• Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)
• Must be able to obtain and maintain clearance

• Active CFPB Public Trust
• Active Federal Public Trust from a Federal Agency