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Remote ITAM Zendesk Administrator — Ticket & SLA Mastery

Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listing for: AHU Technologies Inc
Remote/Work from Home position
Listed on 2025-12-19
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
A technology firm in Washington, DC seeks an ITAM Zendesk Administrator to manage all ITAM-related tickets within the Zendesk platform. Responsibilities include ticket management, processing, synchronization with the Oomnitza ITAM platform, and generating reports on ticket status and SLA compliance. The ideal candidate should have strong proficiency with Zendesk and familiarity with SLA management. Flexible work from home options are available.
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