Support Engineering

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Geotab ® is a global leader in IoT and connected transportation and a certified “Great Place to Work™.” We are a diverse team who work together to help businesses grow, improve safety and sustainability, and advance security by connecting commercial vehicles to the internet. Our open platform and Marketplace™ provide customers with hundreds of third‑party solutions, enabling them to automate operations by integrating vehicle data with other business data.

We process billions of data points daily and use analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety and ensure regulatory compliance.

We are seeking a Software Support Engineer who will manage complex software escalations for our high‑priority ESAP platform. If you love technology and want to join an industry leader, we would love to hear from you.

Your key responsibilities are to provide technical support to Geotab clients, troubleshoot issues, and facilitate communication between internal and external stakeholders. You will resolve technical challenges, maintain customer satisfaction, and contribute to continuous product improvement.

• Provide timely and effective support to internal and external stakeholders, resolving issues related to software or embedded products.
• Communicate complex technical information clearly to diverse audiences.
• Anticipate potential issues and address them proactively.
• Identify trends through data analytics and support tools.
• Monitor applications and systems for performance, and take proactive measures to ensure stability.
• Contribute to the development and maintenance of technical documentation.
• Collaborate with product development and engineering teams to provide feedback and identify improvements.
• Maintain detailed records of interactions, issues, and resolutions in a ticketing system.
• Build strong relationships with internal stakeholders, focusing on their needs and ensuring satisfaction.
• Engage in ongoing training to enhance technical skills and knowledge of Geotab products.
• Support global strategic initiatives.
• Provide on‑site support to resellers and customers when applicable.

• Ability to diagnose and troubleshoot basic technical issues across hardware and software platforms.
• Proficiency in SQL, Python, Power Shell, JavaScript, and C#.
• Advanced Excel skills and experience with data analysis and visualization.
• Strong customer service principles and a commitment to delivering exceptional support.
• High accuracy and meticulous attention to detail in troubleshooting and documentation.
• Ability to work effectively under pressure and manage fast‑changing priorities.
• Excellent verbal and written communication skills.
• A strong team player who can collaborate across functions.
• Experienced with Google Workspace and other business tools.
• An entrepreneurial mindset, comfortable in a flat organization, and willing to drive improvements.
• Continuous lawful residency in the continental United States for at least three years (exceptions may apply to U.S. citizens).
• Ability to pass an enhanced background check, including drug and credit checks where required.

• Flexible working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top‑up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program

Geotab adopts a flexible hybrid work model, supporting both in‑person and virtual work. We welcome employees to our offices as often as they like and provide the necessary tools and support for remote work. We emphasize work‑life balance, safety, and a vibrant culture with online events, chat rooms, and gatherings.

Geotab encourages applications from all qualified individuals and is committed to accommodating people with disabilities throughout the hiring process. We comply with EEO regulations and provide accommodations for applicants and employees as needed.
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