Team Lead Customer Success Manager - Health Plans

Employer Industry: Healthcare Technology

• Salary up to $125,000 per year, based on experience, plus variable commission and stock options
• Full suite of health insurance options along with generous paid time off
• Flexible work hours and the opportunity to work from anywhere
• Pre-planned company-wide wellness holidays
• Opportunity to collaborate with leading biotech and life sciences companies
• Commitment to diversity and inclusion in the workplace

• Act as the main point of contact for clients, aligning their goals with the employer’s capabilities
• Build strong stakeholder relationships to drive product adoption and influence the product roadmap
• Manage the onboarding and ingestion of data through cross‑functional partnerships
• Conduct business reviews to track KPIs and identify growth opportunities
• Deliver executive‑level summaries highlighting ROI, adoption, and impact

• 3+ years of experience in Customer Success or Client Services at an Enterprise SaaS company
• Experience in health plans, insurance, digital health, or provider data management organizations
• Familiarity with data products, API integrations, and technical onboarding processes
• Strong project management skills with experience managing enterprise and mid‑tier accounts
• Exceptional communication skills with the ability to engage with technical and business stakeholders

• Proven success managing enterprise or mid‑market clients in a B2B SaaS environment
• Ability to balance multiple priorities in fast‑paced, client‑facing environments
• Passion for client success and long‑term relationship building
• Skilled in presenting with executive presence
• Motivated by solving complex problems and delivering measurable value

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.