ITAM Desktop Tier III Technician
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2025-12-19
Washington, District of Columbia, 20022, USA
Listing for:
AHU Technologies Inc
Remote/Work from Home
position Listed on 2025-12-19
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Position Summary
The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities- Perform advanced imaging and configuration of Windows-based desktops and laptops.
- Deploy and set up hardware, ensuring all devices are properly configured.
- Provide Tier III support for escalated technical issues.
- Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
- Support onboarding by configuring and deploying user-specific hardware and software.
- Provide guidance and training to end-users.
- Maintain accurate records of deployed IT assets in asset tracking tools.
- Support asset lifecycle management, including procurement and decommissioning.
- Proactively identify opportunities for system modifications and process optimizations.
- Collaborate with network and development teams to align technical solutions with business goals.
- Minimum 5 years of experience in providing help desk support for Windows operating systems.
- Strong understanding of endpoint protection and management tools.
- ITIL v4 Foundation Certification.
- CompTIA A+ Certification or equivalent technical support certification.
- Experience in providing help desk support for Windows operating systems.
- Strong understanding of endpoint protection and management tools.
- ITIL v4 Foundation Certification.
- CompTIA A+ Certification or equivalent technical support certification.
Flexible work from home options available.
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