Technology Vendor Manager

Ready for a challenge?

Then Just Eat  might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

Reporting to the Head of Technology Vendor Management, this role is an evolution of an existing position within our team. Working as part of the Technology Vendor Management team within the Global Procurement org, you’ll be working with and supporting great Tech minds, helping them to source new products/services, exploit opportunities from existing vendors, and most importantly, to manage our strategic partners and suppliers.

Location:
Hybrid- 3 days a week from our Bristol or Amsterdam office & 2 days working from home

Reporting to:
Head of Global Tech Partnership

Vendor Management:

• Build and maintain relationships with strategic Tech vendors and suppliers of JET
• Design and Maintain a structured vendor performance management framework across the Technology vendor portfolio
• Facilitate, host and contribute to Service Reviews, QBRs and other meetings with vendors and tactical suppliers in the portfolio to ensure contractual obligations are adhered to and that excellent service and value for money are received
• Work alongside the Product & Technology community to build a renewals calendar which can help to shape future conversations, feeding into the category and sourcing strategy
• Work closely alongside internal colleagues (Legal, Finance, Info Sec and the Tech community) to own and troubleshoot any fractious situations or relationships

Contract Management

• Risk Management – if you spot something that doesn’t look right, either commercially or operationally, own the issue and work with stakeholders to mitigate this
• Manage SLAs (Service Level Agreements) – help to ensure that both internal and external parties keep their contractual promises and that appropriate remedies are set in place for e.g data breaches
• Develop and track KPIs (Key Performance Indicators) – Keeping track of these in our Workday Strategic Sourcing platform
• Stakeholder Management (Internal Collaboration)
• Working with Stakeholders to compile RACI matrices for strategic vendors, ensuring compliance throughout the full lifecycle.
• Develop regular reports on supplier service and performance whilst keeping your internal customers informed using relevant tooling.
• Collaborating with multiple internal functions;
  Legal, Finance, Procurement and others, offering our expertise when needed.

Procurement:

• Work closely alongside internal colleagues (Legal, Finance, Info Sec and the Tech community) to own and troubleshoot any fractious situations or relationships
• Understand Technology roadmap to identify and help to shape a backlog of future requirements, leveraging your suppliers to bring their innovation to the table too
• Awareness of Technology budgets, flagging any in-flight requests for information (RFIs) and requests for proposal (RFPs) that may cause an impact
• Risk Management - if you spot something that doesn’t look right, either commercially or operationally, own the issue and work with stakeholders to mitigate this, in accordance with the JET Risk Framework
• Manage SLAs - help to ensure that both internal and external parties keep their contractual promises and that appropriate remedies are set in place for any breaches
• Develop and track KPIs - Keeping track of these in our Workday Strategic Sourcing platform
• Understanding service levels and how they may impact our business, feeding back any key findings which may help with large contract renewals to the Sourcing team
• Take care of renewals and/or RFPs to make sure JET purchases the best product for the best price

• Experience in managing Technology vendors across many disciplines;
  SaaS, PaaS, software and services.
• Contract Management experience is highly desirable; you’ll collaborate with both stakeholders and our Legal…