Manager, Field Service System-West Coast

locations:
OTTXH:
Texas Home Offices Remote Location, Remote City, TX, 06032 USA
* Create New Work Types:
Specific Repairs & Open Order.
* Create New Work Plans/Steps for associated New Work Types.
* Attach all related documents to Work Plans/Work Types/Units.
* Create and manage new Skills/Certifications.
* Administer required hours.
* Administer resource preferences.
* Create & update Service Territories as needed.
* Overall maintenance and support of Field Service application.
* Work with Global Field Service Admin for enhancements
* Consolidate OA/OT feedback.
* Help prioritize bugs & enhancements.
* Writing requirements, Testing, Pilot, Deployment, Sustain & Support.
* Communicate & promote new features/enhancements/bug fixes.
* Develop and communicate standard work/training.
* Bachelor’s degree desirable or relevant work experience
* 3+ years of Salesforce experience
* Previous experience in Service Field Operations is desired
* Ability to work in a highly team-oriented and dynamic environment
* Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
* Self-motivated and able to manage many simultaneous projects and responsibilities
* Comfortable in a technical environment utilizing Microsoft based computer software
* Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills
* Knowledge and strict enforcement of company EH&S policy and processes
* Ability to travel between 25-50% domestically
* We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
* Enjoy three weeks of paid vacation, along with paid company holidays
* We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
* Life insurance and disability coverage to protect you and your family.
* Voluntary benefits, including options for legal, pet, home, and auto insurance.
* We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
* Pursue your educational goals with our tuition reimbursement program.
* Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
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