Tier 1 Support Specialist; Remote - U.S

Employer Industry: Healthcare Technology Solutions

• Salary of $19/hour with a comprehensive benefits package effective from day one of employment
• Remote-first work environment offering flexibility
• Health, Dental, Vision, Life, and Disability Insurance options available immediately
• 401K with matching contributions and immediate vesting
• 17 company holidays, 2 floating holidays, and a competitive paid time off policy
• Opportunities for internal advancement within the organization

• Field incoming client communications via phone, chat, and online customer portal
• Assist end-users with administering their Perfect Serve applications
• Train end users on the effective use of Perfect Serve's phone, mobile, and web applications
• Conduct troubleshooting related to message delivery and content issues, identifying root causes and implementing solutions
• Collaborate with other teams on escalated technical issues to ensure seamless customer support

• Strong technical aptitude and excellent analytical skills
• Exceptional written and verbal communication skills
• Ability to work in a fast-paced environment and prioritize competing tasks
• High customer empathy and outstanding customer service skills
• Access to high-speed internet and availability to start in February 2026

• Willingness to work evenings, weekends, and holidays as needed
• Experience in technical support or customer service roles within the healthcare sector
• Familiarity with clinical communication and scheduling technologies
• Ability to collaborate effectively with healthcare professionals and IT personnel

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