Sr. Support Engineer, SAP

** About Rimini Street, Inc.
** Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit , and connect with Rimini Street on X, Facebook, Instagram, and Linked In We  are actively seeking a
** Sr. Support Engineer, SAP**.
**** This role is based in India, Hyderabad.
** About Rimini Street, India, GCC.
** Rimini Street Inc, HQ :
Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in
** Hyderabad**, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started
** Bengaluru
* * operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.
** Position Summary
** The role of the
** Sr. Support Engineer, Open Text VIM
** is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the
** Sr. Support Engineer, Open Text VIM
** requires expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.  
** Essential

Duties & Responsibilities
*** Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
* Work closely with customers on a daily basis to understand their needs, support business change and deliver consistently high-quality customer experience.
* Provide remote-based functional support & training for your specialist SAP modules.
* Support client customizations, sharing implementation and best practices advice.
* Develop application break fixes for critical product defects.
* Create scripts to identify, analyze and correct data issues.
* Manage one or more key assigned accounts as a technical/functional advisor.
* Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
* Be a pro-active contributor to a support organization which is running 24x7x365, this will require…