Manager, Customer Success Manager

Employer Industry: Legal Technology

• Salary range of $147,000 - $273,000, inclusive of base pay and target sales incentive
• Flexibility & Work-Life Balance:
  Work from anywhere for up to 8 weeks per year
• Career Development and Growth:
  Access to continuous learning and skill development programs
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Globally recognized culture emphasizing inclusion, belonging, and social impact initiatives
• Opportunity to make a real‑world impact in the legal profession and community

• Manage a portfolio of enterprise and strategic customers, delivering customer success plans and leading business reviews
• Track product usage and proactively manage customer health to ensure successful outcomes
• Coach and develop a team of Customer Success Managers, enhancing their skills in relationship management and account planning
• Drive team performance by setting and monitoring metrics aligned with customer and business outcomes
• Collaborate with cross-functional teams to resolve customer issues and advocate for their needs

• 3+ years of leadership experience or equivalent customer success management experience in a SaaS company focused on legal technology products
• Prior experience in the legal technology sector or working with legal professionals, law firms, or corporate legal departments
• Proven record of driving retention, adoption, and expansion within enterprise accounts
• Hands‑on experience with Gainsight, Gong, and Salesforce or similar CS/CRM platforms
• Bachelor’s degree required; master’s degree or J.D. is a plus

• Experience in developing high‑performing teams and leading with empathy and accountability
• Functional/technical skills in GenAI systems and AI prompting engineering as they apply to legal research and analysis
• Strong executive presence with excellent communication and stakeholder management skills
• Demonstrated curiosity, learning agility, and strategic thinking abilities
• Ability to travel up to 25%

#Legal Technology #Customer Success #Career Growth #Flexible Work #Inclusive Culture

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