Content Operations Manager

Content Operations Manager – Walker Sands

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer, and non‑binary individuals, veterans, parents, and people with disabilities to apply. As an equal‑opportunity employer, Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone. In your application, feel free to note which pronouns you use (e.g., she/her/hers, he/him/his, they/them/theirs). If you need reasonable accommodation during the application or interview process, please let us know.

What

You’ll Do Content and Workflow Management

• Configure, manage, and optimize CMS workflows for content and speaker submissions, approvals, revisions, and asset delivery.
• Maintain accurate and up‑to‑date records and file versions for all sessions, speakers, and deliverables.
• Process change requests, manage version control, and ensure final approved assets reach production and AV teams.
• Track progress against work‑back schedules and coordinate review cycles with content strategists, creatives, and clients.
• Proactively intervene to resolve content bottlenecks.

Speaker and Stakeholder Coordination

• Manage Speaker Resource Center and ensure timely delivery of templates, briefings, and support materials.
• Coordinate speaker rehearsals, content readiness checkpoints, and cue alignment with production teams.
• Support communication plans for speakers, moderators, and internal stakeholders.
• Serve as a key liaison among content, creative, event production, and client teams.

Quality Assurance and Production Readiness

• Review decks and scripts for brand consistency, accuracy, and accessibility.
• Ensure final materials meet standards and are prepared for AV handoff.
• Collaborate with creative and production partners to polish and package content for delivery.

Program and Reporting Operations

• Lead recurring meetings, document outcomes, and distribute follow‑ups.
• Maintain and report on project status, risks, and dependencies.
• Document and refine content management processes and best practices.

Onsite Event Support

• Support live program execution, including backstage flow, cue management, and content troubleshooting.
• Develop and manage speaker rehearsal schedule (run of show) and related tech support.
• Manage real‑time version control and communicate updates to AV and show callers.
• Attend rehearsals, technical checks, and production meetings.
• Attend additional on‑site visits pre‑conference as needed.

Additional Responsibilities

• May provide additional departmental or agency support based on needs and available bandwidth.

What You’ll Bring

• 5–7+ years of experience in content operations, event production, or marketing operations, preferably in an agency or enterprise environment.
• Expertise with Airtable or similar CMS/project management systems.
• Demonstrated ability to manage multiple complex workflows and stakeholder groups.
• Exceptional organizational and communication skills, with high attention to detail.
• Experience supporting large‑scale B2B events or conferences preferred.
• Experience with Cvent preferred.
• Experience using AI tools to drive efficiencies preferred.
• Ability to travel for onsite support (approximately 2–3 times per year).

Compensation & Benefits

• Base salary range: $71,500 – $81,035 per year, with bonus potential and additional benefits.
• Placement on the salary scale will be determined by relevant qualifications, experience, performance, and other factors.
• Starting salaries are not inclusive of a full range of compensation; merit‑based increases can be earned after time in role.

Total Rewards Package

• 🩺 Health Coverage:
  Comprehensive medical, dental, vision plans, mental health resources, pet insurance, fertility benefits, and more.
• 💰 Retirement Savings:
  Employer‑matched 401(k) and access to financial planning services.
• 🌴 Flexible PTO:
  Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half‑day summer Fridays, and a week off between Christmas and New Year.
• 🏡 Hybrid Work:
  Mix of in‑office and remote work, with tools to stay connected across teams.
• 🎉 Milestone Sabbatical:
  Celebrate five years with a two‑week sabbatical and a $2,000 gift.
• 👶 Family Support:
  Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
• 📚 Growth Opportunities:
  Clear career paths, mentorship programs, and learning events to help you grow professionally.
• 🌟 Culture:
  Our agency values a supportive, collaborative culture where we work hard to achieve the best outcomes for clients.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Management and Manufacturing

Industries:
Marketing Services

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