Product Development Specialist; HELOC​/Mortgage - REMOTE

New Product Development Specialist (HELOC/Mortgage) - REMOTE

Base pay range: $140,000 - $150,000 per year. Actual pay will be based on your skills and experience.

Reporting to the Director of Product and Strategic Development, the New Product Development Specialist assists in managing cross‑functional projects and contributes to new and existing product development. This role requires strong analytical, organizational/time management, and communication skills. Experience in HELOC and/or banking industry is highly preferred.

• Identify opportunities within target markets to support product enhancements and new product development and portfolio growth.
• Support cross‑functional initiatives involving sales, marketing, capital markets, training, operations, underwriting and IT.
• Manage product lifecycle activities from ideation through implementation, ensuring milestones are met.
• Proactively identify project risks and provide practical solutions to maintain timelines.
• Conduct competitive intelligence research and track trends across relevant markets.
• Foster a culture of continuous improvement by recommending enhancements to department processes and outputs.
• Leverage experience in HELOC and banking industry to think strategically about our product offerings to maintain competitiveness

• Monitor Product Performance:
  Track and analyze KPIs, adoption rates, user feedback, and support trends to assess how products are performing in real‑world use.
• Drive Continuous Improvement:
  Identify opportunities for refinement or enhancement based on data, customer insights, and cross‑functional feedback.
• Manage Post‑Launch
  
  Roadmap:
  
  Collaborate with sales, IT, marketing, and operations to prioritize and execute post‑launch updates or fixes.
• User Feedback Loop:
  Establish structured channels to collect and interpret feedback from users, customer service, sales, and partners.
• Issue Resolution:
  Proactively identify post‑launch issues and coordinate solutions with technical and business teams to minimize user friction and risk.
• Training and Enablement:
  Support internal teams (e.g., sales, customer support) with updated product knowledge, documentation, and FAQs based on what’s learned in the field.
• Stakeholder Communication:
  Deliver regular reports and presentations to leadership outlining product performance, lessons learned, and next steps.
• Cross‑Functional
  
  Collaboration:
  
  Partner closely with marketing, operations, and engineering to ensure alignment on priorities and resource allocation.

• 5+ years of relevant experience, preferably in the mortgage or reverse mortgage market.
• Experience in banking, and a strong understanding of banking product offering.
• Strong written and verbal communication skills, including experience managing cross‑functional projects.
• Exceptional attention to detail and commitment to producing high‑quality work.
• Demonstrated problem‑solving ability and innovative thinking.
• Strong organizational and time management skills; able to manage multiple priorities.
• Ability to influence decisions and build consensus across levels and functions.
• Excellent communication and project management skills.
• Proven ability to translate feedback into actionable improvements.
• Highly collaborative and able to work across departments.
• Detail‑oriented and organized, with a focus on execution and results.
• Strong analytical skills, comfortable with metrics, dashboards, and basic data tools (e.g., Excel, Tableau, etc.).

CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT applications, network infrastructure, information security, and engineering, CGS is an Inc. 5000 company recognized as one of the best IT recruitment firms in California. After five consecutive fastest‑growing company titles, CGS continues to break into new markets across the USA, helping companies retain competitive advantage in rapidly changing business environments.

Mid‑Senior level

Full‑time

Product Management

IT Services and IT Consulting