Senior Solution Architect

Join to apply for the Senior Solution Architect role at NiCE Cognigy
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As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

• Advanced Post‑Sales Consulting & Implementation:
  Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high‑performance solutions for enterprise clients.
• Technical Expertise:
  Provide cutting‑edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Collaboration & Support:
  Partner with cross‑functional teams to support business development and contribute insights to enhance product strategies.
• Focused Enablement:
  Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• High‑Impact Documentation:
  Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries
• Proven experience with Cognigy or equivalent Conversational AI platforms
• Demonstrated ability to resolve complex technical challenges
• Strong capability to align technical solutions with business objectives
• Exceptional ability to communicate technical concepts effectively
• Applicants must be authorized to work in the United States without sponsorship
• Experience with reporting & metrics
• Experience with Front‑End Design: HTML and CSS
• Experience Back‑End Development: server‑side applications and data manipulation

Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NiCE, we work according to the NiCE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

• Medical insurance
• Vision insurance
• 401(k)

NiCE Cognigy delivers AI that works—fast, human, and enterprise‑ready. As the leading AI‑first CX platform built for real‑world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

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