Associate Support Engineer; EMEA

Employer Industry: Software Development

• Flexible Paid Time Off to promote work-life balance
• Opportunity for career growth and development within a high-performance culture
• Equity Compensation & Employee Stock Purchase Plan available
• Comprehensive benefits supporting health, finances, and well-being
• Work remotely from anywhere, fostering a flexible work environment
• Engage in innovative projects that directly impact how teams build and ship software

• Support a mix of Self-managed and  (SaaS) customers by resolving technical issues through various communication channels
• Troubleshoot complex production environments by analyzing Linux systems, application logs, and Git Lab configurations
• Collaborate with cross-functional teams to build new features, fix bugs, and define product goals and strategies
• Create and update documentation based on customer interactions to improve self-service and reduce repeat issues
• Contribute to the Git Lab codebase by proposing and implementing merge requests that resolve customer problems

• Experience managing customer-facing support cases from inquiry to resolution
• Practical familiarity with Linux systems, including administration and troubleshooting
• Ability to read and write simple scripts, with exposure to scripting languages like Ruby or Bash
• Basic understanding of Git workflows and source control concepts
• Strong communication skills to explain technical topics clearly to individuals with varying technical knowledge

• Experience collaborating with cross-functional teams such as Product, Development, and Customer Success
• Openness to learning new tools and diving into code and logs to improve support processes

#Software Development #Customer Support #Remote Work #Career Growth #AI Integration

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