Senior ServiceNow Developer

Senior Service Now Developer

Join to apply for the Senior Service Now Developer role at WPS—A health solutions company
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Our Senior Service Now Developer is responsible for designing, developing, and customizing Service Now applications and solutions to meet business requirements. The developer writes and maintains scripts, creates workflows, and configures Service Now modules such as ITSM, ITOM, IRM, Sec Ops, and SPM. They work closely with business analysts and other technical teams to ensure that the platform integrates smoothly with existing systems and processes.

Additionally, the Sr. Service Now Developer performs tests, debugs, and ensures the platform’s functionality aligns with user needs and organizational goals.

Salary Range: $115,000 ~ $130,000. The base pay offered may vary within this range based on job‐related knowledge, skills, experience, and may fall outside of this range.

Hybrid Work: Our first consideration is to have this new employee live in Wisconsin to take advantage of hybrid work and collaboration. Employees living within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to work hybrid 3 days a week on a regular basis. As a secondary consideration, remote work is offered in the following approved states:
Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin. If not regionally local to Madison, WI, frequent monthly travel to our WPS Headquarters will be expected.

• US citizenship is required due to Department of Defense restrictions.
• Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent combination of education and experience.
• 5 or more years of experience as a Service Now developer and/or Service Now System Administrator.
• Solid knowledge of ITSM, ITOM, IRM, Sec Ops, and SPM modules and custom applications; demonstrated experience developing, configuring, and maintaining Service Now solutions.
• Proficient in JavaScript, Glide API, Business Rules, Client Scripts, and UI Actions for custom development and integrations.
• Experience integrating Service Now using REST, SOAP, and other web services; capable of configuring and maintaining integrations.
• Strong ability to troubleshoot and resolve issues in Service Now applications and platform configurations.
• Familiarity with Agile environments, using tools like Jira, ADO, and Service Now for managing user stories, sprints, and deliverables.
• Ability to effectively communicate with technical and non‑technical stakeholders.

• 7 or more years of experience in software development roles.
• Service Now Certified System Administrator (CSA) required;
  Certified Application Developer (CAD) or Service Now Certified Implementation Specialist (ITSM, ITOM, IRM, Sec Ops, or WSD).

• High speed cable or fiber internet.
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at ).
• Please review Remote Worker FAQs for additional information.

• Remote and hybrid work options available.
• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately).
• Competitive paid time off.
• Health, dental, and telehealth services start DAY 1.
• Professional and Leadership Development Programs.
• Additional benefits available at

WPS, a health solutions company, is a leading not‑for‑profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active‑duty and retired military personnel across the U.S. and abroad.

WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

WPS’ culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high‑performing teams.

This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.