Associate Director, Configuration Management

Associate Director, Configuration Management

Base pay range: $129,300 - $177,800 per year

• Own the execution and continuous improvement of the IT Configuration framework including governance and control standards, processes, and procedures.
• Lead and define CMDB Data Quality strategic initiatives, goals, and OKR's.
• Support other ITSM processes such as Incident, Change, and Asset Management to consistently align to CMDB process data requirements.
• Define Configuration Management Completeness, Correctness, and Compliance goals.
• Define CMDB Data Owner responsibility and governance standards.
• Drive Configuration Management Governance and Accountability initiatives across the enterprise.
• Identify and manage processes to close data quality gaps.
• Communicate effectively with business stakeholders and technical team members.
• Identify and drive process automation.
• Team building and performance management.

• Bachelor's Degree
• 6 or more years of technical experience
• 2 or more years of management experience
• Experience assessing the impact of change on service quality and SLAs.
• Experience establishing metrics that can be monitored against a benchmark.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

• Master's Degree

• Must have high‑speed DSL or cable modem for a home office and a dedicated workspace free from interruptions.
• Minimum standard speed: 25 Mbps download × 10 Mbps upload.
• Satellite and wireless internet service is NOT allowed.

• Occasional travel to Humana offices for training or meetings.
• 40 scheduled weekly hours.

Humana offers medical, dental, vision, 401(k) retirement savings plan, paid time off, disability, life insurance, and many other benefits.

Humana is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.