Lead SAP Basis Administrator

About The Team

It’s an exciting time in technology, and that buzz is felt throughout Pet Smart! We are continuing to grow at a faster pace and we want to continue to provide best‑in‑class experiences for pets and pet parents.

At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

SAP Basis Administrator – Lead

This role works in our Phoenix Home Office. Visa sponsorship is not available for this role. The SAP Basis Lead is responsible for managing, maintaining, and optimizing the SAP technical landscape across ECC, S/4

HANA, BW, CPI, BTP, Solution Manager, and related SAP systems. This role oversees Basis administration activities, ensures system availability and performance, manages upgrades and migrations, and leads a team of Basis administrators to deliver stable and secure SAP environments.

• Landscape Management
  • Design, implement, and maintain SAP system landscapes (ECC, BW, Enterprise Portal, Solution Manager, GRC, SLT, BTP, S/4
    
    HANA, SAP CAR, Success Factors, Cloud ALM).
  • Plan and execute system copies, refreshes, upgrades, and patching.
  • Ensure integration with external systems and cloud platforms (Azure, AWS, GCP, BTP).
• System Performance & Monitoring
  • Monitor and tune system performance, including database, memory, and job performance.
  • Implement proactive health checks and automation to reduce downtime.
• Security & Compliance
  • Oversee user administration, roles, and authorizations.
  • Ensure compliance with IT security and audit standards (e.g., SOX).
• Disaster Recovery & Backup
  • Develop and manage disaster recovery plans, backup strategies, and system restores.
  • Validate DR readiness through regular testing.
• Project Leadership
  • Lead Basis activities for SAP projects (migrations, upgrades, new implementations).
  • Partner with functional, development, and infrastructure teams to ensure seamless project delivery.
• Team & Vendor Management
  • Lead and mentor Basis administrators (onsite/offshore).
  • Coordinate with SAP, hardware, and cloud vendors for issue resolution.

• Bachelor’s degree in computer science or related field
• 10+ years hands‑on SAP Basis Administration experience
• Experience in SAP installations, system copies, kernel upgrades, and performance tuning
• Expertise in database administration — primarily HANA and Oracle
• Experience with SAP Enterprise Cloud Services and SAP RISE methodology
• Deep understanding of SAP HANA architecture, backup/recovery, and performance optimization
• Experience managing SAP cloud solutions (certificates, outages, SLAs, etc.)
• Familiarity with operating systems Linux, Windows
• Familiarity with high‑availability and failover setups using clustering and load balancing
• Excellent problem solving and troubleshooting abilities
• Excellent communication and interpersonal skills
• Strong leadership and project management skills

• SAP HANA, SAP OS/DB Migration SAP Certification is a plus
• SAP S/4
  
  HANA on Cloud deployments or migrations is a plus
• Experience with automation and monitoring tools (e.g., Solution Manager, SAP Cloud ALM)
• Experience with SAP Business Data Cloud and SAP Datasphere (nice to have)
• Exposure to SAP security and GRC integration

• This role requires collaboration, teamwork, and face‑to‑face interaction with colleagues, leaders, and/or clients
• Being in the office ensures access to leaders, cross‑functional partners, and resources necessary to make timely decisions and drive results
• On‑site presence in accordance with our Flex Smart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team
• This is not intended to be an all‑inclusive, exhaustive list of all essential job functions for this position. Pet Smart retains the right to change or assign other required job…