Senior PostgreSQL Database Support Engineer; Remote

What you’ll do

You will team with some of the most well‑known database experts in the industry who are even better teammates, friends, and mentors. You’ll have the opportunity to hone your database skills and take your knowledge to the next level by facing the most complex problems within our group. This is a senior role, requiring deep expertise and skill across several complex and challenging technical areas.

You must be self‑directed, with a high degree of attention to detail and critical thinking. You will have the opportunity to work with very large hardware on some of the most massive database deployments in the world, helping global Fortune 50 companies whose businesses depend on their databases.

Note: this role requires prior Kubernetes experience.

Your main responsibility will be helping our customers’ DBA teams when they need expert assistance with high complexity problems. You’ll gather relevant data and investigate issues to provide a detailed analysis of your findings in a digestible format by email, instant message, or voice. For more serious and production‑impacting issues, you will perform screen‑sharing sessions to help them quickly navigate and resolve issues.

When you’re not solving customer problems, you’ll be authoring new blog posts on interesting topics for our open‑source community to digest, answering questions on our forum, creating new articles in our customer‑facing knowledge base, and more. This is a remote role, so you can be located anywhere in the world provided you can work the targeted hours. All you need is a decent, stable internet connection.

• Deep, hands‑on, expert knowledge of MySQL or Postgre
  
  SQL, including provided tools and common software in the surrounding ecosystem.
• For MySQL, familiarity with tools and technologies such as Percona Xtrabackup, mydumper, Point in Time Recovery, MySQL Orchestrator, HAProxy, Proxy
  
  SQL, MySQL Router, InnoDB Cluster, and similar replication and high availability solutions.
• For Postgre
  
  SQL, familiarity with tools and technologies such as pgvector, repmgr, barman, pglogical, Patroni, pg Bouncer, and similar/related tools.
• Experience with containerization and Kubernetes, including deployment, administration, and troubleshooting problems encountered when using MySQL or Postgre
  
  SQL within that environment.
• Experience with database performance tuning, including server configuration, query optimization, and table and index tuning.
• Demonstrable experience administering Linux systems.
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, demonstrating a capacity to think outside of the box to resolve complex issues.
• Self‑taught, self‑directed, and enthusiastic about growing your skillset with new technologies as the industry evolves.
• Availability to travel internationally for occasional team meetings, conferences, or customer visits.
• Fluent in communicating with customers in English, both verbally and in writing.

• Kubernetes‑related certifications and training.
• Production experience using Percona’s Operators.
• Software development experience, including specifically C, C++, and Go, to understand the internal workings of the databases, our operators, and related technologies.
• Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc).
• Experience with Percona’s other core database products, including Mongo
  
  DB and Valkey/Redis, and other software such as Percona Monitoring and Management and Percona Toolkit.
• Experience working in SLA‑bound technical support organizations.
• Prior success working remotely and using screen‑sharing, phone, Slack, Zoom, and similar technologies within that environment.
• Experience with cloud services such as AWS, RDS, Azure, GCP.
• Excellent grasp of ANSI SQL 92 to 2016 and ability to write/rewrite SQL statements involving Window functions and recursive CTEs.
• Open Source community contributions.
• Active desire to serve as a subject matter expert and mentoring resource within.
• Percona Support on topics related to this position.

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