Senior IT Systems Engineer; Remote​/ago

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider, according to U.S. News & World Report. We prioritize the needs of the patient while investing in our employees through competitive compensation and comprehensive benefit plans, ensuring support for you and your family now and in the future. With continuous education and advancement opportunities available, you can build a long, successful career at Mayo Clinic.

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

The Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems across multiple Mayo Clinic sites, operating under general supervision and guidance.

• Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques.
• Assist in managing overall system capacity.
• Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
• Contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software.
• Configure and support hardware systems across Mayo Clinic.
• Evaluate new products/technologies to determine impact on existing system configurations.
• Assist with cost/benefit analysis and feasibility studies.
• Assist in preparation and presentation of proposals that consider alternatives and business case gains for comprehensive institutional consideration.
• Produce and maintain documentation such as systems requirements, designs, resource inventories, and plans as requested by work unit leadership.
• Work effectively across departmental organizations, gaining consensus from stakeholders.
• Develop and maintain effective relationships with I.T. technical staff and management across all Mayo sites while supporting multiple projects simultaneously.
• May perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit.
• Demonstrate consistent ability to take responsibility and accountability for managing work with little or no direct supervision.
• Demonstrate ability to multi-task and prioritize issues appropriately.
• Must interact effectively with a variety of personnel at multiple sites.
• Proficient verbal and written communication skills using English are required.
• Occasional weekends and evening coverage will be required.
• Participation in 24 x 7 on-call rotation is required.

Note:

This vacancy is not eligible for sponsorship;
Mayo Clinic will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This position requires a Bachelor’s degree plus 3 years of demonstrated technical experience or an Associate degree plus 5 years of demonstrated technical experience. A high school diploma and 7 years of demonstrated IT technical experience focused on managing operating systems, including configuration, internals, and maintenance processes in a large, complex organization like Mayo Clinic may be considered in lieu of the degree.

Preferred Experience and

Education:

• Experience working in healthcare technology.
• Bachelor’s degree in computer science, information systems, engineering, or related field;
  Master’s degree in a relevant technical discipline is helpful.
• MCSE, CCNA, or other IT related certifications.
• Demonstrated experience in managing operating systems, including configuration, internals, and maintenance processes.
• Knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience.
• Experience managing both custom developed and vendor-supplied applications is helpful.
• Advanced knowledge of multiple operating systems, including…