Senior Manager, IT Customer Support

Employer Industry: State Government

• Salary up to $116,600
• Opportunity for career advancement and growth within the organization
• Work remotely within Arizona
• Comprehensive benefits package, including paid time off, insurance options, and tuition reimbursement
• Supportive work culture that promotes flexibility, autonomy, and trust
• Engaging projects focused on continuous improvement and innovation

• Lead and manage all aspects of customer-facing IT services for the Arizona Department of Revenue
• Oversee IT Service Desk operations, desktop support, and client device management
• Drive continuous improvement and maturity of IT service management processes
• Collaborate with executive leadership on major service interruptions and chronic issues
• Ensure compliance with security policies and manage end-user communication regarding IT changes

• Minimum eight (8) years of related progressive experience in Information Technology
• Minimum of three (3) years of management and supervision experience overseeing IT service desk operations for a workforce of 1,000+
• Previous experience in developing and managing ITIL-based ITSM processes
• Strong understanding of client operating systems, enterprise networking, and security best practices
• Ability to clear a comprehensive background and clearance process

• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Current ITIL Certification
• Previous experience leading leaders
• Prior experience working within a State or Local Government agency
• Experience with a modern Enterprise Service Management (ESM) platform

#State Government #IT Management #Remote Work #Career Opportunity #Comprehensive Benefits

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