System Administrator

Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps.

We are a global company with a strong company culture and employees located in over 14 countries. Yubico’s headquarters are based in Stockholm, Sweden and Santa Clara, CA. Aligned with our mission to make the internet more secure for everyone, Yubico donates Yubi Keys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.

At Yubico, we offer:

Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority.

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups:
Yubi Pride, YubiBIPOC, Yubi Sustainability and Yubi Women. Additionally, Yubico donates Yubi Keys to organizations in need all over the world (you can read more about our work here).

Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on Linked In and our awards here.

The Role:

We are looking for a talented individual to join the IT team to help with the growing needs in our Singapore office. As our first on-site IT team member, you'll be responsible for providing comprehensive IT support, managing endpoints, and administering systems. This role is crucial for our regional growth, and we're looking for someone who can not only manage our IT needs but also contribute to our fantastic company culture.

• You are a systematic troubleshooter
• You like to work collaboratively and have fun
• You are customer service-oriented
• You conduct yourself with the utmost integrity and are security-minded

• Build and configure endpoints and peripheral devices (such as printers, scanners, mobile devices) related to desktop infrastructure
• Facilitate IT onboarding and offboarding tasks
• Manage IT assets, vendors, and procurement
• Install, configure and maintain devices, providing regular maintenance to ensure optimal functionality
• Provide global remote support, supporting a “follow the sun” Service Desk operations
• Identify, log, troubleshoot, and resolve technical problems both locally and remotely
• Create and provide end-user training and documentation
• Create and update knowledge base articles and internal documentation.
• Collaborate with teams across multiple time zones
• Manage office networking
• Some domestic and international travel may be required

• 5+ years experience providing end user support to in-office employees as well as remote workers around the world
• Experience with Okta (or other identity provider) and Google Workspace administration
• Highly skilled in the Windows and macOS endpoint configuration and support
• Endpoint hardening and configuration management experience
• Conference and Audio Visual support experience
• System administration of endpoint systems and cloud-based applications (SaaS)
• Office networking
• Organized in nature, with great documentation and communication skills

• Familiarity with Atlassian products Jira Software, Jira Service Desk, or Confluence administration
• Familiarity with Physical Security & Office Access Management systems

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We are an equal opportunity employer, we value diversity and uphold an inclusive…