Technical Account Manager - Commerce​/Partner Success; Remote

Employer Industry: Travel Technology Solutions

• Competitive salary with uncapped quarterly paid performance bonuses
• Unlimited PTO for a healthy work-life balance
• Access to co-working space and work-from-home stipends
• Generous parental leave policy exceeding industry standards
• Opportunity to work in a well-funded startup with significant growth potential and pre-IPO equity packages
• 100% employer-paid medical, dental, and vision coverage for employees

• Serve as the primary technical point of contact for multiple B2B partners, addressing their unique needs and communication channels
• Assess and validate reported technical issues before escalating to engineering, ensuring comprehensive documentation
• Improve intake workflows and triage mechanisms to maintain consistency across partners
• Collaborate with product, engineering, and customer experience teams to refine escalation paths and communication standards
• Advocate for partner needs while ensuring internal teams remain focused and efficient

• Excellent communication skills to build trust with partners and internal teams
• Strong organizational skills with the ability to manage multiple partners simultaneously
• Experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical‑customer roles
• Proficiency in interpreting logs and analyzing data to support issue investigation
• Strong judgment in evaluating issue severity and operational urgency

• Intermediate or advanced SQL skills with experience in data analysis or BI tools
• Familiarity with API debugging and distributed systems
• Experience with ticketing and triage systems such as Zendesk or Jira Service Desk
• Background in improving cross-functional workflows or partner-facing operations

#Travel Tech #Technical Account Manager  #B2B #Career Growth #Startup Culture