Technical Account Manager - Commerce​/Partner Success; Remote

Why consider this job opportunity

• Competitive salary with uncapped quarterly paid performance bonuses
• Unlimited Paid Time Off (PTO) for a healthy work-life balance
• Work-from-home stipend and access to co-working space on demand
• Generous parental leave policy exceeding industry standards
• Opportunity to work at a well-funded startup with significant growth potential
• Comprehensive employer-paid Medical, Dental, and Vision coverage

• Serve as the primary technical point of contact for multiple B2B partners, addressing their unique needs and priorities
• Assess and validate reported issues, providing structured and actionable requests to the engineering team
• Improve intake workflows and triage mechanisms to ensure consistency across partners
• Collaborate with product, engineering, supply, and Customer Experience teams to refine service expectations and communication standards
• Advocate for partner needs while maintaining focus and alignment across various internal teams

• Proven experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer
• Strong judgment in evaluating issue severity, partner impact, and operational urgency
• Excellent communication skills to build trust and clarity with partners and internal teams
• Ability to manage multiple partners simultaneously with strong prioritization and organizational skills
• Technical fluency in interpreting logs, analyzing data, and using monitoring tools for issue investigation

• Intermediate or advanced SQL skills; experience with data analysis or BI tools
• Familiarity with API debugging, distributed systems, or SaaS platform operations
• Experience with ticketing and triage systems such as Zendesk or Jira Service Desk
• Background in improving cross-functional workflows or partner-facing operations at scale

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