Expert Salesforce Business Analyst - Remote

Expert Salesforce Business Analyst - Remote

Join the Veradigm team as an Expert Salesforce Business Analyst and help transform health through AI, analytics, and data‑driven solutions.

We are seeking a highly skilled and proactive Expert Business Analyst with deep Salesforce expertise to partner with Product, Engineering, and cross‑functional stakeholders to drive detailed requirements gathering, refine user stories, and support the successful execution of agile development processes— with a strong emphasis on Salesforce Customer Experience portal implementation and Service Cloud functionality (Cases, Chats, etc.).

• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.).
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations.
• Refine and groom user stories with Salesforce‑specific acceptance criteria to ensure readiness for development.
• Collaborate with stakeholders to define scope, priorities, and business challenges.
• Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting.
• Support Agile ceremonies such as sprint planning, stand‑ups, and retrospectives.
• Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects.
• Identify opportunities for process improvement and automation within Salesforce and related platforms.

• 6+ years of experience as a Business Analyst or Product Analyst, with extensive hands‑on Salesforce experience.
• Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge).
• Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations.
• Skilled in Agile methodologies and backlog refinement.
• Excellent communication and collaboration skills across technical and non‑technical audiences.
• Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools (Lucidchart, Visio).

• Experience with enterprise tools like Zuora, Net Suite, or Workday.
• Familiarity with API integrations, data flows, or light SQL.
• Background in SaaS, healthcare, or regulated industries.
• Certifications:
  
  Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP.

As an Expert Business Analyst, you’ll play a pivotal role in shaping the evolution of our Salesforce platform and driving initiatives that enhance customer experience and operational efficiency.

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada.

Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.