Senior Application Analyst – Supply Chain Distribution

About the Team

It’s an exciting time in technology, and that buzz is felt throughout Pet Smart! We are continuing to grow at a faster pace and we want to continue to provide best‑in‑class experiences for pets and pet parents.

Our Technology team has 6 different departments:
Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in Pet Smart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative Work Environment:
At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

This role works onsite in our Phoenix Home Office. Visa sponsorship is not offered for this role.

How this role will make an impact:

The Senior Application Analyst role for Supply Chain Technology executes the entire lifecycle of a product line from strategic planning, to tactical activities, to operational support. In this position, you will identify, define, analyze, prioritize, test and refine the technology platform requirements, and work with cross functional technology and business teams to deliver the final product. This position also ensures that issues are resolved in a timely manner, works with vendors for bug fixes and supports our business partners to keep the facilities running with minimal interruptions.

Your goals and responsibilities will include:

• Support the creation of business requirements and functional design specifications
• Actively engage with a team of developers, architects, and analyst in delivering business requirements, technical requirements and testing for the implemented functionalities
• Work closely with the business to ensure solutions meet business needs
• Understand the business operations in detail; knowledgeable of current and possible future practices, trends and information affecting multiple business functions and aspects of how they relate to other areas
• Ensure the appropriate technology teams are engaged in the solution so all affected systems are included
• Influence technical solution; identify gaps between technical solution/application capabilities/business requests and negotiate resolution
• Lead vendor partners to ensure deliverables are high quality, on time and meet the business needs
• Ensure that proposed system changes are supported by application vendor
• Evaluate, coordinate and/or apply configurations, vendor packages and software tool upgrades and patches
• Ability to engage business and extract requirements that may or may not be stated directly
• Ability to resolve issues quickly and accept responsibility for the resolution
• Create and execute test plans, cases and scripts; establish and manage acceptance criteria, identify defects and work to a resolution with the developers and business teams
• Will be required to participate in week-long on-call rotation that requires 24/7 availability

Required Qualifications:

• Bachelor’s degree - Math, Science, Computer Science, Supply Chain or Business preferred or equivalent work experience
• Minimum 2+ years of experience in analyzing, designing, configuring and implementing complex applications and integrating vendor packages; played a significant role in leading or managing small to medium projects
• Hands‑on technical experience managing and administering retail applications specifically in the area of Supply Chain Distribution
• Very strong analysis/troubleshooting skills; strong partnering/relationship building skills
• Strong communication, presentation, and interpersonal skills
• Strong understanding of the Software Development Lifecycle
• Superior ability to manage time, prioritize work,…