Technical Account Manager - Commerce​/Partner Success; Remote

Employer Industry: Travel Technology Solutions

• Competitive salary with uncapped quarterly paid performance bonuses
• Unlimited PTO for a healthy work-life balance
• Access to co-working space on demand and a work-from-home stipend
• Generous parental leave policy exceeding industry standards
• 100% employer-paid Medical, Dental, and Vision coverage for employees
• Entrepreneurial culture that encourages innovation and risk‑taking

• Serve as the primary technical point of contact for multiple B2B partners, ensuring their needs are met effectively
• Translate partner inquiries into structured, actionable requests while providing clear updates and timelines
• Assess and validate reported issues before escalating to engineering, including detailed context and severity assessment
• Improve intake workflows and triage mechanisms to enhance consistency across partner interactions
• Collaborate with cross‑functional teams to refine escalation paths and service expectations

• Experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer
• Strong judgment in evaluating issue severity, partner impact, and operational urgency
• Ability to manage multiple partner requests simultaneously with strong prioritization and organizational skills
• Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools
• Excellent communication skills to build trust with partners and internal teams

• Intermediate or advanced SQL skills and experience with data analysis or BI tools
• Familiarity with API debugging, distributed systems, or SaaS platform operations
• Experience optimizing ticketing and triage systems such as Zendesk or Jira Service Desk
• Background in improving cross‑functional workflows or partner‑facing operations
• Experience with large datasets, particularly with Big Query

#Travel Tech #Technical Account Manager  #B2B #Career Opportunity #Performance Bonus #Remote Work

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