Business Process Analyst​/Engineer

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phia is hiring a Business Process Analyst to support cybersecurity information sharing and collaboration operations at a Federal agency. In this role, you will be pivotal in enabling activities related to cyber threat, vulnerability, and incident information sharing & collaboration for the agency and its partners.

Qualified candidates will be U.S. Citizens with a Top Secret (TS) security clearance. This position requires the ability to support in‑person/in‑office work based on mission needs, with remote work flexibility.

• Provide business process analysis/engineering support (e.g. requirements analysis, project planning and management, process development and optimization, etc.) for leveraging Service Now capabilities in support of mission functions.
• Facilitate transition planning and activities as the organization continues migration from legacy SharePoint‑based processes to Service Now, ensuring the new system is user‑friendly and meets evolving team needs.
• Gather, write, and prioritize requirements and ensure business needs are defined.
• Coordinate work with agency IT teams on development projects.
• Understand and leverage Software Development Life Cycle (SDLC) framework standards and best‑practices.
• Support knowledge management and maintain documentation reference materials.

• Experienced with leveraging both Service Now and Microsoft SharePoint for workflow automation and knowledge management.
• Innovative and thoughtful in developing approaches to the creation, storage, and distribution of digital content.
• Team oriented and a strong communicator.

• Extensive experience with Service Now capabilities, implementation processes, and common challenges.
• Familiarity or experience with cybersecurity operations, analysis, incident response, and information sharing & collaboration functions.
• Superior written and verbal communication skills.

• Monday – Friday, business hours with occasional need to support time‑critical operations.
• Hybrid remote/in‑office requirement, with office in Arlington, VA.

• BA/BS preferred.
• Minimum of 3 years of relevant experience.

• Any Service Now certifications.
• Any process‑related certifications (e.g. ITIL, Agile, Lean Six‑Sigma, etc.).
• Any cybersecurity‑related certifications.

• Top Secret (TS) clearance required.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Management and Manufacturing – Industry: Computer and Network Security