Senior Manager, IT Strategy & Network Operations Operations

Senior Manager, IT Strategy & Network Operations Develop and implement a comprehensive network support strategy for multiple facilities

Location:

Vernon, California, United States

Compensation: $150, USD / year

Job Tags:
Operations

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is.

Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

This position is an on-site role at our Vernon HQ, Monday through Friday, with the ability to step in during off hours as needed to support key business operations and keep our teams running smoothly.

• Ensure and drive excellent, high-quality, customer-centric technical service for all corporate employees.
• Own the IT service strategy for all corporate staff. Define support requirements, develop the strategic roadmap, and execute projects to accomplish these requirements in partnership with key corporate stakeholders.
• Partner closely with corporate leads to align support strategies, manage expectations, and proactively improve technology delivery across all facilities.
• Manage relationships, contracts, and licensing for key corporate systems and oversee vendor performance and renewals.
• Expand the effective use of existing ticketing and observability systems to enhance scale, reporting, trend monitoring, and predictive support capabilities.
• Learn and analyze complex business processes that rely on technology. Produce clear, professional documentation and spearhead the development of a comprehensive knowledge base to drive efficiency.
• Provide high-level guidance and mentorship to two independent Helpdesk Technicians, managing ticket escalation paths and ensuring consistent service quality.

• Act as the expert escalation point and sole operational backup for the Network Engineer. This includes being capable of independently managing, troubleshooting, and resolving emergency-level issues related to corporate network infrastructure.
• Jump into and own the complete resolution of emergencies related to network outages or critical corporate technology failures, driving swift resolution and root cause analysis.

• Minimum 10 years of experience in IT operations or technical support, with 5+ years in a senior/managerial role focused on strategy, road mapping, and stakeholder partnership within a multi-site environment.
• Strong, hands‑on experience with Cisco Meraki management (MX/MS/MR), including advanced troubleshooting of:
  Firewall Rules, VPNs (site‑to‑site and remote access), and complex Wi‑Fi and VLAN issues across corporate and DC facilities.
• Proven ability to define, implement, and manage high‑quality IT service delivery processes and metrics.
• Exceptional communication skills with a proven ability to partner with non‑technical business leaders and explain complex issues clearly.
• Expert understanding of networking and support challenges in a multi‑facility (HQ/Office/DC) and remote work environment.
• Extensive experience supporting employees in a Mac OS X environment.

• Windows Server management and administration experience.
• Experience with Google Workspace…