Cloud AppOps Engineer; Atlanta, GA or Hoboken, NJ- Onsite

Company

Description:

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Sutherland is looking for a talented Cloud Applications Operations Engineer interested in delivering the latest in Application Operations (SaaS) using AWS - in a culture that encourages autonomous productive teams! If you're looking to join a team of innovative software engineers re-inventing Applications Operations - we want to hear from you!

Note this position requires candidates to be located in/near the Atlanta, GA or Hoboken, NJ area as there will be a requirement to work at the client site 2-3x per week

Only open to US Citizens OR GC Holders

As a Cloud App Ops Engineer
, you will:

• Configure backend systems and infrastructures helping to build our global SaaS platform
• Come with a comprehensive understanding of the Amazon AWS platform
• Be unafraid to "look under the hood" and "break stuffto make stuff"
• Team up with highly talented and motivated engineers and architects using the latest in AWS, working on cutting edge technology
• Workin a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting millions of individuals and revenue
• Managing complex Applications hosted on Cloud
• Support Application maintenance activities
• Manage daily data processing & troubleshoot failures
• Build proactive monitoring & alerting service
• Automation using ansible, python, Perl scripting
• Setup & securenew Application instances
• Take part in change management - building deployment patches, fixes & rollback plans
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
• Support, create and implement alongside technical & operations teams to meet our customers' individual needs for their infrastructure & application deployments
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale

• Need candidates with US citizenship as this is an urgent requirement
• 5+ years of relevant Cloud App Ops Engineer experience
• Excellent hands‑on experience in managing Application Support (3‑tier and 2‑tier apps)
• Strong problem solving, analytical and communication skills
• Exposure in handling complex application performance issues
• Exposure to APM tools like App Dynamics and Dynatrace
• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
• Good experience in a Dev Ops environment / Operations team / Infrastructure Operations team.
• Excellent Troubleshooting skills
• OS level knowledge (Windows or Linux)
• Database skills (SQL ,Oracle or Postgres…