Infrastructure Engineer; Remote

We are seeking an experienced Infrastructure Engineer to contribute to the stability, integrity and efficient operation of the Nossaman’s enterprise systems and networks. Candidates for this position must have strong working knowledge of Microsoft products and datacenter technologies. The Infrastructure Engineer is part of the IT Infrastructure Department that supports all Firm offices and co-location facilities. This position can be remote and reports to the IT Infrastructure Manager.

The salary range for the position of Infrastructure Engineer at Nossaman is $120,000 to $145,000 annually. The successful candidate’s salary for this position is reasonably expected to be set within this range. However, actual compensation will depend on a variety of factors, including, without limitation, the candidate’s qualifications and experience.

• Research and recommend enhancements to the system to better serve the needs of the Firm. Evaluate and implement cloud, application and infrastructure technologies
• Manage and execute complex technology transitions such as migrating services from on-prem to cloud, transitioning services from one application to another, major product upgrades, network upgrades, storage replacements, etc.
• Manage key security functions and systems, including the complete Crowdstrike suite and identity management systems. Serve as an escalation point for the firm’s multiple 24/7/365 external SOC services
• Assist the IT Support team with management of Windows workstation and server environment, including application integrations, group policies, Microsoft 365, Intune, SCCM, Patch
  
  MyPC, etc.
• Serve as an administrator for email systems (Exchange Online, Mimecast, Proofpoint)
• Assist with maintenance of network infrastructure, including LAN, WAN, WLAN, SD-WAN, and internet connections (Palo Alto, Cisco, Meraki, etc)
• Assist with maintenance of virtualized Windows Server datacenter infrastructure (Nutanix)
• Manage consultant and vendor resources and initiatives
• Serve as a 3rd tier escalation point for system operational issues and provide quality customer service to all the Firm’s staff
• Utilize and provide service for ticketing and project management applications, such as Fresh Service, Asana, or Service now
• Create and maintain updated documentation as it relates to system configuration, mapping, processes, and service records
• Independently manage projects and tasks
• Other duties and projects as assigned

• Bachelor’s degree, or equivalent experience, is required
• 5+ years’ experience with MS Active Directory, Entra/AzureAD
• 5+ years’ experience with Windows Server
• 5+ years’ experience with server virtualization including deploying VMs
• 5+ years’ experience with server datacenter hardware or colocation facility
• 5+ years’ experience with enterprise storage technologies
• 1+ years’ experience in Microsoft SCCM or equivalent desktop and patch management experience
• 5+ years’ experience with Networking – Firewalls, Switching, WAN, MPLS, SD-WAN
• 5+ years’ experience with Citrix or other VDI technologies
• Prior experience and working knowledge of networking and cloud infrastructure is a strong plus
• Experience writing and maintaining Powershell scripts
• Strong initiative, proactive thinking and time management skills
• Self-starter with excellent problem-solving skills
• Proven project management skills, with the ability to manage concurrent projects with time sensitive deadlines
• Strong written and verbal communication skills
• Proven experience supporting large number of end users (200+)
• Demonstrated excellent customer service skills
• Prior experience supporting law firm or legal environment preferred
• Ability to travel domestically occasionally as needed
• Available to work flexible hours as needed

The successful candidate must be proactive, customer service oriented, energetic and reliable. As with all Firm positions, impeccable integrity, excellent judgment, and sensitivity to others are essential. Enthusiasm, diverse interests, and a good sense of humor are also useful and appreciated. Qualified candidates are invited to apply online.

Nossaman is an Equal Opportunity Employer and does not…