Hardware ServiceNow Architect

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Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Outside Continental US

CACI is seeking a highly skilled and strategic Hardware Service Now Architect supporting the Department of the Air Force (DAF)
Enterprise IT as a Service (EITaaS) program with expertise in Hardware Asset Management (HAM). This role is focused on designing, implementing, and governing the end‑to‑end HAM solution within the Service Now platform. You will leverage Service Now to manage the complete lifecycle of hardware assets – from planning and procurement through deployment, maintenance, and eventual disposal. This includes architecting the HAM module, optimizing the CMDB for hardware assets, ensuring data integrity, and building robust integrations.

• Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the Service Now platform, aligning with overall enterprise architecture and business objectives.
• Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal).
• Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for Service Now HAM.

• Act as the subject matter expert and lead architect for the Service Now Hardware Asset Management (HAM) module, ensuring its optimal configuration and utilization.
• Architect the Service Now Configuration Management Database (CMDB) specifically for hardware assets, focusing on data model integrity, relationships, normalization, reconciliation, and discovery strategies for various hardware types.
• Design and implement robust automated workflows within Service Now using Service Catalog, Flow Designer and custom modules for key HAM processes (e.g., asset requests, procurement approvals, stockroom management, asset assignment, refresh/disposal).

• Design and oversee complex integrations between Service Now HAM and critical enterprise systems, network discovery tools, and other asset inventory systems.
• Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in Service Now.

• Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within Service Now, enabling Total Cost of Ownership (TCO) analysis.
• Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility.
• Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning.

• Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within Service Now.
• Provide expert technical guidance, mentorship, and oversight to Service Now developers, administrators, and implementation partners working on HAM initiatives.
• Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices.

• Collaborate extensively with cross‑functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions.
• Stay abreast of the latest Service Now HAM features, industry trends, and emerging technologies to recommend innovative solutions.

• Local candidates will follow a hybrid schedule of 3 days per week in the Chantilly, VA office and 2 days per week working from home.
• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of…