IT Supervisor - Home Based

IT Supervisor - Home Based

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Responsible for the day-to-day operations of the Information Technology staff, professional development of the team along with HR duties (Performance reviews, Timecards and such). This position coordinates the team with design, development, testing, implementation and maintenance of new and legacy systems, leading the staff in assisting customers to identify systems solutions to meet functional needs, streamline operations, and ensure patient safety and confidentiality.

• Bachelor’s degree in healthcare, computer science, business, informatics or related field AND Three (3) years’ experience performing similar duties required by the information technology department.
• High School Diploma or equivalent AND Seven (7) years’ experience performing similar duties required by the information technology department.
• This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. Certification completion may be required within a defined period of time with formal certification of training completion.
• Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.

• Experience in supporting day-to-day activities in the Information Technology department to lead a team to success in operations, projects, and customer success.
• Technical experience could vary depending on departmental needs with software development, application support, HL7 Interfaces, and so on.

• Leadership:
  Demonstrates curiosity and answers the questions how this process, application, customer request, system upgrade be made better or add more value to our health system. Assist Manager in hiring new team members and their professional development. Ensures team members focus their efforts toward organizational goals and objectives. Implements process improvement for team turnaround times. Continues self-education to remain abreast of national healthcare and Information Technology trends and standards.
  
  Uses knowledge to provide insight and guidance to our internal teams and to our customers. Coordinates customer rounding meetings seeking to gain insight for potential enhancements or optimizations. Completes employee evaluations, approval of timecards and vacation, on call schedules, etc. in a timely manner.
• Problem Identification and Resolution:
  Oversees daily production problems/issues and escalates appropriate follow-up. Prepares complex test scripts, oversees script writing and testing, and participates in testing, when needed. Oversees that proper documentation of issues/requests occurs, per policy. Diagnoses issues and identifies interventions to resolve unplanned system outages and restore system availability/performance in crisis situations.
• System Management:
  Independently evaluates and documents operational performance, diagnoses/issues/incidents, completes service requests/problem resolution for highly complex systems or processes. Advanced skills using specialized analysis and reporting tools, such as reporting workbench, report writers and query tools, such as Chronicle, SQL, and advanced macros in Excel, as assigned. Plans, attends and evaluates vendor demonstrations, reference calls and site visits as assigned. Participates in RFP/RFI activities as assigned.
  
  Assists manager in reviewing the accuracy of the department budget.
• Project Coordination:
  Assists Manager with assignment of team members to projects and reviews resource allocation for projects. Determines work effort estimates. Determines milestones for team projects. Assign IT Service Management Vendor tickets to team member. Develops remedies to eliminate project road blocks to insure customer objectives are achieved. Completion of assigned team status reports. Coordination of vendor calls, example EHR TS calls or Microsoft calls.
  
  Coordinates major upgrades to applications or systems assigned, example EHR Release Note Review and Assignment. Creates tests plans utilizing knowledge of entire workflow and health system.
• Team Building:
  Ensures new hires will be provided onboarding and training preparing them for success with their team. Implements process improvement for team turnaround times. Encourages team collaboration. Develops new processes and procedures and ensures team members perform the same with consistency. Coordinates and leads team meetings, preparing agenda, recording minutes and escalates to the Manager as appropriate.
• Training &
  
  Education:
  
  Facilitates training sessions for team members. Mentors team members concerning technical and customer service skills, provide support for open tickets and on-call issues. Plans, develops, and implements new training curriculum and training programs. Participates in strategic planning to facilitate broad organizational…