Solutions Consultant

Overview

Consultant at Oxalis Solutions specializing in Corporate, Non-Profit, and Municipal Recruiting. We are seeking a Solutions Consultant to join our mission of providing innovative, comprehensive, and valuable solutions to highly regulated industries. You will leverage analytical skills and strategic thinking to solve problems and design solutions. Collaboration across teams will be key to delivering customer-focused outcomes. This role is ideal for those passionate about technology, customer service, and making a measurable impact.

We are seeking a motivated Solutions Consultant to join our mission of providing innovative, comprehensive, and valuable solutions to highly regulated industries. As a Solutions Consultant, you will leverage your analytical skills and strategic thinking to solve problems and design solutions. Your adaptability and communication skills will be key as you collaborate across teams to deliver customer-focused solutions.

• Consult with customers on ITSM, ESM, Agile, PPM, and Dev Sec Ops  operating models, understand pain points and improvement opportunities, and provide insights on industry trends.
• Analyze and assess business processes, systems, and workflows, identify gaps, and contribute to prioritization of process improvements.
• Assist in architecting tailored solutions to unique customer needs and support system integrations in complex environments and workflows.
• Strive to exceed customer expectations by delivering valuable solutions and pursuing measurable outcomes.
• Communicate ideas and recommendations effectively, build trust through empathy and active listening, and present to diverse stakeholders.
• Contribute to the development and delivery of high-quality, customer-facing deliverables and presentations, ensuring alignment with quality and customer focus.
• Participate in the solution lifecycle from initial scoping to post-implementation support, including workflow design, system configuration, and issue resolution.
• Assist in application training, communicate effectively with end users, and support change management initiatives and the rollout of new processes and tools.
• Play multifaceted roles in customer engagements as analyst, consultant, and trainer.
• Collaborate with account leaders and the sales team to identify and develop new business opportunities and promote company capabilities.

• Bachelor’s degree in computer science, MIS, business administration, or related field, or relevant work experience.
• Strong analytical abilities and strategic thinking.
• Good written and spoken English communication skills.
• Authorization to work in the U.S.
• Ability to work remotely and travel to company and customer sites as needed.

• Familiarity with Atlassian products (Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Trello, Access).
• Experience with Agile concepts and frameworks (Scrum, Kanban, SAFe, Dev Ops, ITSM).
• Knowledge of project management concepts and tools (planning, estimation, risk/issue management, stakeholder communications).
• Ability to manipulate and transform data with scripting tools or Excel.
• Willingness to learn and improve continuously; proven ability to deliver high-quality work and delight customers.
• Ability to work collaboratively within diverse teams; commitment to owning your path, work, and relationships.

This is a remote position. The candidate should live in the Portland area. We will also consider Petaluma, CA;
Sacramento, CA;
Houston, TX; and New York City.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Consulting
• Industries:
  Business Consulting and Services

Portland, Oregon Metropolitan Area 22 hours ago

Note:

This description reflects the current posting and does not include other job listings or boilerplate content.