End User Experience – Site Lead​/Executive Support

Overview

End User Experience – Site Lead/Executive Support

Company: KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

A Site Lead is responsible for ensuring exceptional end-user and site technology operations globally. This role combines hands-on endpoint lifecycle management, proactive end user support, executive-level service delivery, and oversight of office infrastructure. You’ll drive reliability, automation, and consistency across the device ecosystem, while leading local technology initiatives and ensuring a seamless digital experience for all employees — from standard users to C-level executives.

This role reports to the regional head.

• Deliver concierge-level, high-discretion support to C-level executive devices, meetings, travel and home office setups.
• Collaborate with global executive support leads to uphold elite service standards.
• Provide white-glove support across all channels (service desk, email, Teams, phone, walk-up).
• Serve as the site technology lead responsible for day-to-day operation and uptime of all on-premises systems.
• Oversee global device lifecycle management — imaging, deployment, configuration, and reclamation of endpoint hardware.
• Provision and manage devices using Intune, JAMF, and Autopilot, ensuring zero-touch deployments.
• Collaborate with Procurement for asset tracking, logistics, and shipping of hardware.
• Support MDM platforms, enforce compliance baselines, and partner with Info Sec to uphold corporate security standards.
• Act as the frontline engineer resolving issues related to devices, applications, access, and support infrastructure deployments and changes.
• Escalate complex incidents to L3 or engineering teams and assist with root cause analysis and resolution.
• Document recurring fixes, create knowledge base articles, and contribute to continuous support process improvement.
• Set up and troubleshoot AV rooms, critical executive events, and hybrid meeting technology.
• Support infrastructure, wireless access points, and IDF rack-and-stack activities.
• Collaborate with network and infrastructure engineers to implement changes, perform testing, and validate results.
• Lead local IT projects including migrations, deployments, and pilot programs for new technologies.

• 5+ years of experience supporting senior executives, endpoint management, or site operations within enterprise environments.
• Proven expertise with Windows, macOS, and mobile platforms, including automation and zero-touch deployment.
• Strong knowledge of MDM solutions (Intune, JAMF), O365, Active Directory, Zoom, and related SaaS tools.
• Hands-on experience with technology in IDF rooms, network devices, AV technologies, and conference room setups.
• Exceptional communication, organization, and customer service skills, especially in executive-facing contexts.
• Ability to operate autonomously, manage competing priorities, and deliver consistently high-quality results.

This is the expected annual base salary range for this Menlo Park-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

Base Salary Range: $150,000—$190,000 USD

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

Menlo Park, CA

San Mateo, CA references and other job postings listed on the original description have been omitted for clarity and relevance.