Solutions Consultant

Location

Remote (US)

Full time

Remote

Customer Success

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have rasied a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.

We’re hiring a strategic Solutions Consultant to anchor onboarding and workflow transformation for new customers. Operating within our post-sales organization, you’ll lead discovery, map customer workflows, and develop tailored implementation strategies that accelerate adoption and unlock value.

While the focus is primarily post-sale (70–80%), you’ll also support late-stage sales by guiding prospects through technical evaluations and illustrating how Higharc delivers impact.

What You’ll Do

• Post-Sales Leadership (Core Focus)
• Lead onboarding discovery sessions to map customer workflows (Design, Estimating, Sales, Purchasing) and identify opportunities for transformation.
• Define tailored success plans and implementation strategies aligned to customer goals.
• Deliver high-impact platform training and enablement that drives early adoption and customer references.
• Co-develop ROI and value validation assets with CSMs to support renewal and expansion.
• Capture and share customer insights, feedback, and feature requests across Product, Engineering, and Marketing.
• Continuously evolve our onboarding playbook, discovery tools, and documentation.
• Sales Support (As Needed)
• Serve as a trusted technical advisor in late-stage sales, helping prospects understand how Higharc fits into their workflows.
• Deliver targeted demos and proof-of-concepts that reinforce business value.
• Inform positioning and objection handling based on real-world customer implementation patterns.

You’re a natural translator between customer pain points and scalable solutions—equally comfortable in the weeds of process design and in the boardroom discussing ROI. You thrive in fast-paced environments, take ownership, and collaborate across functions to drive outcomes.

• 5+ years in a consultative, customer-facing role (e.g., Solutions Consulting, Implementation, Customer Success) or deep experience in homebuilding Operations
• Experience in homebuilding, construction tech, or proptech.
• Deep understanding of at least one functional area:
  Estimating, Design, Sales, or Purchasing.
• Strong systems thinking and the ability to simplify complexity.
• Confident communicator with execs, field operators, and internal teams alike.
• Familiarity with AutoCAD, Revit, or BIM tools is a strong plus.
• Proficiency with CRM or onboarding tools (e.g., Hub Spot, Salesforce).

The best Solutions Consultants don’t just execute—they elevate. They proactively identify blockers, suggest new paths forward, and turn ambiguity into clarity. They go beyond the plan to accelerate adoption, spark product innovation, and drive outcomes that surprise and delight our customers. This role is for someone who wants to lead change—not just implement it.

Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave.

You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.