Business Analyst, IT; Remote

Crum & Forster Company Overview

Travel Insured International,a Crum & Forster company, is hiring a highly motivated and detail-oriented Business Analyst with knowledge of insurance practices, particularly in travel insurance or related insurance domains, to join our team.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

Overview:

This role is responsible for addressing day-to-day business needs by defining requirements, analyzing processes, conducting impact analysis, supporting Product Owners within the IT Discovery Team, leading User Acceptance Testing (UAT) efforts, creating release notes, developing training documentation, writing acceptance criteria, and developing test plans. Experience with Jira, Azure Dev Ops, and Microsoft products (e.g., Excel, Word, PowerPoint, Teams, SharePoint) is essential for managing requirements, tracking progress, and collaborating with technical teams.

The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring that solutions meet business objectives and deliver value while leveraging their expertise in insurance practices and IT collaboration.

What you will do:

Requirements Gathering and Analysis:
• Collaborate with business stakeholders to gather, analyze, and document detailed requirements for projects, system enhancements, and process improvements with defined measurable success criteria for system functionality and process changes.
• Conduct interviews, workshops, and meetings to understand business needs, challenges, and opportunities. Write clear and detailed acceptance criteria for user stories and requirements to ensure alignment with business needs and technical solutions.
• Translate business requirements into functional specifications, workflows, and use cases for technical teams. Ensure all requirements are clearly defined and aligned with organizational goals and insurance industry standards.

Impact Analysis:
• Perform detailed impact analysis to assess the effects of proposed changes on business processes, systems, and stakeholders, particularly in the context of travel insurance products and services.
• Identify dependencies, risks, and potential challenges associated with proposed solutions or changes.

Support for Product Owners and IT Discovery Team:
• Collaborate closely with Product Owners within the IT Discovery Team to ensure alignment between business needs and technical solutions. Provide insights and recommendations to Product Owners based on business requirements, impact analysis, and stakeholder feedback.
• Assist Product Owners in defining and refining product backlogs, user stories, and acceptance criteria. Support the IT Discovery Team in identifying opportunities for innovation and improvement in system functionality and processes.

User Acceptance Testing (UAT):
• Lead and coordinate User Acceptance Testing (UAT) efforts to ensure solutions meet business requirements and expectations.
• Develop UAT test plans, test cases, and scenarios based on business requirements and functional specifications. Monitor testing progress and ensure all issues are documented, tracked, and resolved in a timely manner.
• Collaborate with stakeholders to define UAT objectives, success criteria, and timelines.
• Facilitate UAT sessions with end-users, providing guidance and support throughout the testing process.
• Document and track UAT results, including issues, defects, and feedback, and work with technical teams to resolve them.
• Ensure all UAT findings are addressed before final deployment and provide sign-off for production readiness.

Release Notes and Training Documentation:
• Collaborate with technical teams to gather information on system changes and translate it into…