Infrastructure Engineer

About Us

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. It is a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. The bank offers commercial and consumer banking services primarily in Maryland, DC, and Northern Virginia, along with two nationwide lending brands:
Capital Bank Home Loans and Open Sky, a credit card division that services credit cards across all states. Its personalized approach, coupled with cutting‑edge technology solutions and a comprehensive suite of products and services, fuels growth and enables the bank to support customers at every stage of their financial journey.

The Infrastructure Engineer is a hands‑on role responsible for the installation, configuration, and maintenance of network hardware and software, including virtual servers, software applications, operating systems, and mobile devices across the bank. The engineer also assists the service‑desk team with asset maintenance and daily tasks.

• Maintain systems by keeping all systems patched and managing software deployments as necessary.
• Handle day‑to‑day service‑desk escalations.
• Working knowledge of AD, Microsoft 365, Azure Cloud, and SaaS solutions.
• Assist with implementing and monitoring local and remote network access.
• Assist in evaluating and implementing new network software releases, patches, and third‑party products.
• Create new user accounts and provide required access to corporate services, data, and resources. Reset passwords for main accounts.
• Assist with maintaining production, testing, and other system environments.
• Ensure adherence to escalation procedures and respond to escalated, complex, and high‑end user issues promptly.
• Assist with providing ongoing support and training for employees, and for new temps/interns as needed.
• Document and maintain documentation on running systems and procedures.
• Maintain security standards for all systems in consultation with the Info‑Sec team.
• Participate in after‑hours/weekend network support as needed.
• Responsible for software and technologies designed for operating and monitoring applications, data, and services residing in the cloud.
• Other responsibilities and duties, as assigned.

• Minimum of 3 years related customer‑service experience.
• Minimum of 3 years of experience with Microsoft Windows platforms, Microsoft 365, and Microsoft Azure.
• Bachelor’s degree in business, CS, IT, or Business Administration; or equivalent combination of education, skills, and experience.
• Experience with network LAN or WAN technologies.
• Experience with hypervisor technologies (specifically VMware vSphere).

• Excellent organizational, project‑planning, presentation, and time‑management skills with careful attention to detail.
• Ability to manage daily operations of the function and prioritize work with minimal guidance.
• Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups.
• Strong analytical, multitasking, and problem‑solving capabilities.
• ITIL knowledge.

• Ability to travel to support the bank’s locations as needed.
• Ability to lift up to 40 lbs.
• Must be able to work a flexible schedule, including after‑business hours, and periodically be on‑call for after‑hours support.
• Ability to travel within a defined market area.

• Base salary range: $85,000 – $100,000 annually. Final determination within the range is based on geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional compensation:
  This role will include a target bonus each year based on individual performance.

• This opportunity offers flexibility to work in a hybrid environment within the Rockville, MD office.
• Remote working arrangement may be an option for qualified applicants.

• Join a growing company with a culture that fosters an entrepreneurial spirit.
• Comprehensive benefits package including medical, dental, vision, company‑paid life insurance, disability insurance, and more.
• Company contributions to your 401(k)—regardless of your contribution.
• Employee perks: paid parental leave, employee recognition program, leadership program, tuition reimbursement program, employee bank‑checking account, and much more.
• Generous paid time off and paid holidays—including paid charity hours to support volunteer opportunities.

Supporting Businesses. Helping People. Strengthening Communities.

Capital Bank, N.A. is an affirmative action and equal opportunity employer.