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Job Description & How to Apply Below
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* About the Role:
** As a Principal Consultant focusing on infrastructure architecture on the Log Scale Professional Services team, you’ll spearhead key efforts and become a trusted advisor to customers by answering technical questions, demonstrating Falcon Log Scale and NGSIEM capabilities, and laying out a technical vision of Falcon Log Scale roadmap for customers to follow. Working alongside Falcon NGSIEM and Log Scale consultants, engineers and other cross functional teams, you’ll be a critical part of operationalizing Log Scale within customer environments.
You’ll work with the customer as they discover what Falcon Log Scale can do for them, help expand their use cases, and provide feedback timely to the Falcon Log Scale Product Management teams. Simultaneously you’ll develop internal relationships to partner with key stakeholders to influence product enhancements that will meet customer needs.
We’re looking for a colleague with a great compassion for taking care of customers and their challenges combined with well-rounded technical, analytical, and customer service skills. We want someone who appreciates the importance of teamwork but will also benefit from your proactive approach to solving challenges and helping external and internal parties. The position is remote-friendly within the United States with the opportunity for limited travel onsite with customers.
Fluency in English is required along with strong technical writing skills.
** What You'll Do:
*** Act as the primary point of contact for Falcon Log Scale deployments from project kickoff to technical implementation and through project closure
* Guide and assist customers in building out complex, resilient and high performing application clusters in Public and Private cloud/on-prem environments
* Assist customer with data onboarding tasks like 3rd party tool audit/logging policy configurations, and log transport methodology
* Provide guidance with log analysis leveraging search queries based on raw log data, parsing and dashboard creation
* Provide knowledge transfer of Falcon Log Scale to our customers
** What You'll Need:
*** Bachelor’s degree in Computer Science, Software Engineering or related field and five years of experience in systems engineering or an equivalent combination of education and work experience
* Four+ years’ experience implementing and managing containerized applications using Kubernetes (any flavor) Docker, and Helm within GCP, Azure and/or AWS
* Experience delivering, managing and upgrading managed applications in GCP, Azure and/or AWS environments with high throughput and availability requirements, including usage of CI/CD tools
* Experience and comfort with management and implementation of Linux server platforms
* Experience with developing and implementing IaC tools and code using tools such as Terraform, Pulimi or Crossplane
* Highly comfortable in creating, implementing and troubleshooting Python, go and Bash scripts within integration and automation use cases
* Experience with RESTful API, Graph
QL and API microservices
* Experience with implementing and using Kafka (any version)
* Intermediate knowledge of security protocols and products for identity management and access such as OAuth, OKTA, SAML, Windows Auth and Active Directory
* Four+ years of experience using logs and metrics to identify the root cause of production incidents
* Experience managing technical deployments, tracking time, and running projects from kickoff to closure
* Experience with Agile, SCRUM, Kanban and other development life cycles
* Knowledge of IT environments, including: directory services, authentication, networking, data storage
* Understanding of log management use cases around security, observability, Dev Ops, IT ops, and/or business operations
* Strong problem-solving, written and oral communication skills in English
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* Bonus Points:
*** 5+ years of professional Dev Ops experience providing support for troubleshooting, recovery and root cause analysis
* Experience developing visualizations for security event-related data using Grafana, Power
BI, Elastic, etc.
* Experience working with pre-sales teams on technical scoping and requirements…
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